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  • Three_Sheena
  • 27-02-2015
  • 434908
  • 62

Adult Content Filter: How to Turn Off

by on ‎27-02-2015 12:25 PM - last edited on ‎02-07-2019 04:19 PM by 3 Community Manager (434,908 Views)


Blog - Turn Off Adult Content Filter.jpg


We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. This filter is automatically applied for prepay customers.


Customers who are over 18 can request for this age restriction to be removed. All you need to do is contact our Live Webchat team here with your account details.


Please note: If contacting the chat team on a desktop, you must have the Pop-Ups blocker disabled. If the blocker is enabled then the Chat Pop-Up box will not work


Once we have verified your age, we'll remove the filter. It can take 24 hours to complete


If you have a bill pay account, the filter is not applied as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied to a bill pay account then feel free to contact us and we can help.


If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use. For information on keeping your children safe on their phones, see here

by Anonymous
on ‎10-09-2015 02:54 PM

Please unblock the adult filter content.  

by Anonymous
on ‎10-09-2015 03:36 PM

 Are you in a position to assist me Sheena?  Or are you choosing not to help me at this time.

on ‎10-09-2015 03:42 PM

Hi, we have been discussing this via PM in the last few minutes?


I've sent you a PM again now as I need to verify your information so that I can resolve this for you.



by Anonymous
on ‎03-11-2015 08:53 AM
I'm looking to get the adult content filters turned off on my handset
on ‎03-11-2015 09:07 AM

Hi @Anonymous, have you tried the link above to contact the Webchat team? Or would you like to send me a PM with your details and I'll sort it for you here?

by Anonymous
on ‎06-11-2015 03:02 PM
I would like to remove my internet filters. Could you help me Three_Sheena?
by Anonymous
on ‎06-11-2015 07:46 PM
Firstly my adult filter is off and my phone has been working grand for with all websites and apps. It's randomly stopped today working and I cannot use apps like tinder and cannot access adult sites. Paddy power works but pornagraphic stuff doesn't. What's the story 3???
on ‎09-11-2015 09:07 AM

Hi @Anonymous, if you haven't been in touch with the Webchat team to fix this, feel free to send me a PM with your details.

on ‎09-11-2015 09:27 AM

Hi, check out this link for more info - Adult Content Filter

by Anonymous
on ‎28-11-2015 05:55 PM
Why am I not able to access some Facebook links which share stories about gay couples such as a story which was shared today about a letter a gay man wrote to his parents about them not coming to his wedding. This is crazy. And also homophobic .

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