We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. This filter is automatically applied for prepay customers.
Please note: If contacting the chat team on a desktop, you must have the Pop-Ups blocker disabled. If the blocker is enabled then the Chat Pop-Up box will not work
Once we have verified your age, we'll remove the filter. It can take 24 hours to complete
If you have a bill pay account, the filter is not applied as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied to a bill pay account then feel free to contact us and we can help.
If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use. For information on keeping your children safe on their phones, see here.