Search is the quickest way to locate the information you’re after. Use the search box at the top right on desktop or tablet or the search icon on the top left on mobile. If you don’t find what you’re after you can always post your own question.
Prefer to jump straight into the community? Click the pink header at the top of the screen, here you’ll find the entire community at your fingertips.
Had apeekaround the community already? If so you’ll no doubt want to join us, just hit Register below and follow the instructions. Don’t worry, you’ll be brought back to this page once you’ve finished.
All our discussion boards are open for you to ask questions, share your thoughts, and help others.My Account,PhonesandThe Living Room/SuggestionswithinThe Hubboard are open so you can join the conversations. You can see these boards in the pink Index at the top of the page.
Once you’ve found a discussion board you’re interested in, just hit the pink ‘New Topic’ button to start a conversation with the community.
For example, if you want to start a topic on an account related query and you're a Prepay customer you can select "My Account" and then "Prepay" you'll then notice the pink "New Topic" button at the top of the page.
Or if you have anything you’d like to add to an existing conversation, simply click the pink ‘Reply’ button to add your thoughts.
New members must post publicly before PMs are activated. We like to do our bit to keep conversations open and in places where other members can see and take part.
Tagging Community members and Mods
If you want to send a notification to another community member you can tag them on your topic or on your reply to a topic. This goes for Three Moderators as well! Our mods are
You’ll be able to find all your questions and comments on your profile page, and it is here that other members can also see information about you such as your posts, likes and solutions.
Liking / Solutions
You can like any of the posts or blogs around the community by any of our members. It’s like a virtual high five for something you agree withor a way to say thanks for the help you’ve received!
If you started your own topic and your question has been answered, you can accept that answer as the solution. This helps others find answers to questions they have, and it also gives the person who answered your question a little boost in their ranking.
If a member of staff has asked you to send them a PM or private message, you can find the link to do this in their signature. You can also go to your inbox by clicking Private Messages at the top of the page, where you can see received and sent messages, and compose a new message.
We highly recommend you visit our 3MadeEasy board! All of our self-care support blogs are housed there and have lots of helpful information, tips and answers to questions you may have as a Three customer here - 3MadeEasy
For more information and help, visit our FAQ's here 👉 FAQs