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Remember to accept a reply to your question as the answer!

Getting Started on 3Community

[ Edited ]
3 Community Manager

Welcome to Our 3Community!


If you're new to these parts, I've put together this handy guide on how to get the most out of your visit.

I hope you enjoy our 3Community!


New to Three on Prepay?

Great! Check out our Guide to Setting up your new Phone (cheat sheet) 



3Community Manager



Searching on the 3Community

Search is the quickest way to locate the information you’re after. Use the search box at the top right on desktop or tablet or the search icon on the top left on mobile. If you don’t find what you’re after you can always post your own question.


Click to Search




Prefer to jump straight into the community? Click the pink header at the top of the screen, here you’ll find the entire community at your fingertips.



Complete your Profile

To fully use the community you’ll need to verify your email address. Check your spam or junk folder if you haven’t received the verification email after 1 hour.


Choose your profile pic or avatar to show off your personality. You can change this as often as you like!


Choose a profile picture



Posting / Commenting

As of the 24th of January 2020 our 3community is read only in preparation for launching a new and improved 3Community later this year. All our discussion boards are available to view. You’ll find lots of useful tips and info there 😊 Have a wander around My AccountPhones and The Living Room/Suggestions within The Hub .


Remember, if you have posted publicly before you can continue to PM the Mods.



Community Mods

Our mods are 









Finding your posts

You’ll be able to find all your questions and comments on your profile page, and it is here that other members can also see information about you such as your posts, likes and solutions.



Liking / Solutions

You can like any of the posts or blogs around the community by any of our members. It’s like a virtual high five for something you agree with or a way to say thanks for the help you’ve received!


If you started your own topic and your question has been answered, you can accept that answer as the solution. This helps others find answers to questions they have, and it also gives the person who answered your question a little boost in their ranking.



Private Messages

If a member of staff has asked you to send them a PM or private message, you can find the link to do this in their signature. You can also go to your inbox by clicking Private Messages at the top of the page, where you can see received and sent messages, and compose a new message.  


Go to your inbox



Help and Support with 3MadeEasy


We highly recommend you visit our 3MadeEasy board! All of our self-care support blogs are housed there and have lots of helpful information, tips and answers to questions you may have as a Three customer here - 3MadeEasy  



For more information and help, visit our FAQ's here 👉 FAQs




At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon