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Urgent Unlock Phone Needed

Navigator
Hi,
I submitted an unlock request form only to be told the IMEI Code I submitted was not registered to my account even though I have been with 3/O2 for the last 15 years and this phone is one I got from a three shop as an upgrade two years ago??
I am moving networks as the signal with 3 where I work is awful and phone portal was switched over yesterday so I am now without a phone and I work for myself so am losing money by the minute. They did the exact same thing to my wife in November and hers too was an upgrade phone having been with 3 for 20 years. The phone has never been sent out for repair or been out of my hands for the last two years so why won't Three unlock it?????
Posted From Apple iPhone

Re: Urgent Unlock Phone Needed

3 Staff

Hi Bill, can you PM your number address, IMEI and DOB and I'll certainly check this out for you. Karen

Re: Urgent Unlock Phone Needed

[ Edited ]
Navigator

Hi my IMEI is XXXX. My DOB is XXX and my number is XXX  although this has since been moved to port.
Thanks,
Bill

 

(Edited)

Re: Urgent Unlock Phone Needed

3 Moderator

Can I also get your address Bill?

Re: Urgent Unlock Phone Needed

Leader
@Bill Please PM the mods. Do not post that type of info publicly.
Posted From HTC M8

Re: Urgent Unlock Phone Needed

[ Edited ]
Navigator

It's XXXX (Edited)

Re: Urgent Unlock Phone Needed

3 Moderator

@Bill I've removed the details you've posted publicly. Can you send these by PM please? Rachel

Re: Urgent Unlock Phone Needed

Navigator
How do I message you privately?
Highlighted

Re: Urgent Unlock Phone Needed

[ Edited ]
3 Moderator

Under my reply you should see the option to send a private message 👍 

 

Here's a direct link @Bill - http://forum.three.ie/t5/notes/privatenotespage/tab/compose/note-to-user-id/2430 

Re: Urgent Unlock Phone Needed

Navigator
Thank you for your help but I got the issue sorted over the phone 👍🏼
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