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Unlock code held hostage

Lookout
I requested an unlock code via the online form but I was rejected for an unspecified reason. When I used the web chat option I was made to jump through hoops (asking for my last dialled number in the past 7 days, when I had not dialled any) only to be told that a request would be sunbmitted on my behalf. This was lat Friday. It is now Wednesday and still no unlock code. Although my phone was bought outright and I was pay as you go customer. My number has already been cleared for porting. So I don't understand why three keeps holding my phone hostage while I am already paying for another provider.
Posted From Apple iPhone

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Re: Unlock code held hostage

3 Staff

You posted the details publicly. Can you send me a PM with the details, please? Click here.

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Re: Unlock code held hostage

Leader
Depending on the who made the phone will depend how long it takes to get the unlock code. Sometimes, it may take up to 20 days.
Posted From Nokia Lumia 930

Re: Unlock code held hostage

Legend
It's always good practice to get the unlock code before porting.
If you had an insurance claim or a replacement handset it can take longer

Posted From Sony E5823

Re: Unlock code held hostage

3 Moderator

Hey @cordovez 👋 @TetraxSonic and @billbond4 are correct, there are many factors as to why you may not get the unlock code immediately. What type of phone are you unlocking? Mairéad

Re: Unlock code held hostage

Lookout
I'm using an iPhone se

Re: Unlock code held hostage

3 Moderator

Once a code is requested to Apple we have to wait for them to unlock the phone. can you PM your details and I'll follow this up for you? 

Re: Unlock code held hostage

[ Edited ]
Lookout

EDIT@ removed details from public view

Re: Unlock code held hostage

3 Staff

You posted the details publicly. Can you send me a PM with the details, please? Click here.

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