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Lookout
Posts: 4
Accepted Solution

Unlock code held hostage

I requested an unlock code via the online form but I was rejected for an unspecified reason. When I used the web chat option I was made to jump through hoops (asking for my last dialled number in the past 7 days, when I had not dialled any) only to be told that a request would be sunbmitted on my behalf. This was lat Friday. It is now Wednesday and still no unlock code. Although my phone was bought outright and I was pay as you go customer. My number has already been cleared for porting. So I don't understand why three keeps holding my phone hostage while I am already paying for another provider.
Posted From Apple iPhone
Guide
Posts: 81

Re: Unlock code held hostage

Depending on the who made the phone will depend how long it takes to get the unlock code. Sometimes, it may take up to 20 days.
Posted From Nokia Lumia 930
Legend
Posts: 1,460

Re: Unlock code held hostage

It's always good practice to get the unlock code before porting.
If you had an insurance claim or a replacement handset it can take longer

Posted From Sony E5823
Moderator
Posts: 263

Re: Unlock code held hostage

Hey @cordovez 👋 @TetraxSonic and @billbond4 are correct, there are many factors as to why you may not get the unlock code immediately. What type of phone are you unlocking? Mairéad

Lookout
Posts: 4

Re: Unlock code held hostage

I'm using an iPhone se
Moderator
Posts: 143

Re: Unlock code held hostage

Once a code is requested to Apple we have to wait for them to unlock the phone. can you PM your details and I'll follow this up for you? 

Lookout
Posts: 4

Re: Unlock code held hostage

[ Edited ]

EDIT@ removed details from public view

Solution
Accepted by topic author cordovez
‎15-05-2017 06:10 PM
Moderator
Posts: 757

Re: Unlock code held hostage

You posted the details publicly. Can you send me a PM with the details, please? Click here.

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