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SMS from UK Mobile Number

Navigator
Posts: 5

Hi,

 

I can send SMS messages to a friend's UK mobile number but I cannot receive SMS message from them.

 

Any ideas?

 

Eoin

Re: SMS from UK Mobile Number

Legend
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Re: SMS from UK Mobile Number

3 Community Manager
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Re: SMS from UK Mobile Number

Navigator
Posts: 5

EE

Re: SMS from UK Mobile Number

3 Staff
Posts: 926

Re: SMS from UK Mobile Number

Navigator
Posts: 5

Hi Bob,

 

No - it's a family member.

 

I spoke to someone from Three's technical services team today who was of the opinion that that EE are not routing SMS messages correctly onto Three's network.

 

I have to say I'm not convinced Smiley Sad

 

Cheers,

 

Eoin

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Re: SMS from UK Mobile Number

3 Moderator
Posts: 271

Can you send me on your full name, number, address and date of birth in a private message so I can access your account?

Re: SMS from UK Mobile Number

Navigator
Posts: 5
Done Martin

Re: SMS from UK Mobile Number

Scout
Posts: 2

I have exactly the same problem. Scottish family member on EE network, spent an hour in one of their stores in Scotland last week. Eventually EE said that 3 are not passing her SMS messages on.

Have been texting her for years with no problems at all. This only started since 3 took over my account from O2.

Help!! Have you gotten to the bottom of the issue?

It is very worrying to think that my aging mother-in-law cannot get a text message through to me....

Re: SMS from UK Mobile Number

Navigator
Posts: 5

I'm afraid not Amanda - both networks are blaming one another with customers like us stuck in the middle Smiley Sad

 

Cheers,

 

Eoin

Re: SMS from UK Mobile Number

Scout
Posts: 2

Thanks Eoin,

Seems bonkers in this day and age. I have a LOT of extended family in Scotland, may have to reconsider my network provider....

 

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