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Re: Outgoing web mail server issue with iPhone 7 plus

New Member
Mail error appearing again today? Cannot send mails again. Server not responding. Very frustrating
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
@gerry. Just tried to send an email and no error thrown. Sent folder shows mail has gone.
Kill your wifi connection on the phone, try putting the old setting, go back out and then input new settings again and finally do a shutdown/ restart of the phone. That's all I can suggest trying.

Re: Outgoing web mail server issue with iPhone 7 plus

New Member
That worked

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer

@SusanC  Black smoke I'm afraid. Tried using the daughters 5C over the weekend but had to use my own SIM in order to get into the Mobile data options. Couldn't even get the phones cover off it was that tight. Tried prizing it off but I can see the glass is beginning to come away so I had to bail out in case I'd damage the phone. Can't proceed any further here to help you. Suggest on e of the 3mods could see if they have a '5' hanging around the office and see if they can get some closure on this.

 

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Thanks for trying anyway @DJK29, appreciate it. I tinkered with it over w/end but nothing doing. And, just now, another text from Three basically saying exact same as last one and kicking it on for another 2 days 😡
Posted From Apple iPhone
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Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Had to call 1913 again after still no response - received a text with a 'fix' unfortunately whoever sent it hadn't looked at the screenshots I'd sent as I don't seem to have half the options they've referred to. The fix came by text - which I can't reply to. I had to hold for nearly 30 mins for 1913 this morning, not doing that again. Have sent screenshots of the 'fix' to Three Care on Twitter. It should not be this bloody difficult to get a fix for this. Joke.
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Scout

I'm also having this problem and have been having it for the past 2 months at least.

I Can’t send emails from iPhone or iPad unless I am on my 3 mobile wifi. When I send an email I get message “ Cannot send mail. A copy has been placed in your outbox. The recipient xxxx was rejected by the server because it does not allow relaying”. This happens when I send from an eircom.net email account, or a gmail account. The settings are as follows: Incoming Mail server = webmail.eircom.net ; the Outgoing Mail server is SMTP = smtp.o2.ie. Use SSL is ON. Server Port = 995. I have tried deleting the account and it makes no difference. Can someone please help? I have tried Three’s Online Chat etc but they have not been able to resolve it. 

I've tried my best to be patient with Three's online Chat, phone support but it sounded like no-one knew how to fix this. I completely concur with the frustrations of everyone involved in this thread. I can't believe that a telecoms company who provide data services cannot resolve this. How can Three leave customers unable to send emails in this day and age???

Is there someone out there who has a resolution to this issue?

 

Re: Outgoing web mail server issue with iPhone 7 plus

3 Moderator

Hi hyacinth, can you PM me your full name, number, address and date of birth so I can access your account and see what's been doneon chat and in our call centre? Martin. 

Re: Outgoing web mail server issue with iPhone 7 plus

Scout
Hi Martin, what does PM mean? I presume 'personal message '? Can I send u the details you require to this email address ? Also I tried the solution mentioned in the thread i.e. Changing Apn to 3internet but no joy. Thanks for your offer to help
Grainne
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