on 28-03-2017 04:22 PM
28-03-2017 04:28 PM - edited 28-03-2017 04:28 PM
@SusanC, can you PM your details (number address and DOB) and I'll look into this for you. Can you also send me what internet provider you use and also the app that you're working through?
on 29-03-2017 01:26 PM
on 30-03-2017 04:24 PM
on 30-03-2017 05:37 PM
on 31-03-2017 09:12 AM
@Three_ Karen; @Three_Bob; @Three_Fiona
Please see attached Screenshot received at 12.49pm on Wednesday from your "tech team" following reference from here - "we'll update you in the next 24 hours". Its 9am on Friday, I have heard nothing, cannot reply to the text and have heard nothing from message posted here yesterday. It's curious that the tab of this thread says *solved*. Er, no.
This service is just not good enough. In fact, it's crap. I've been told that the constant requesting of name/DOB/ etc etc (which I've supplied more than once) is just a delaying tactic. This would certainly appear to be the case. I presume a text to say "we'll update you" is more of the same.
I refuse to ring 1913 to have to go through the whole issue again, and if I had to do that it's pretty likely I'll end up shouting at someone. It's now over 2 weeks since I posted on this forum (having had the issue for well over a week before that).
So, when I get in from work later I will be posting to Facebook and Twitter regarding the service (or rather lack of) and also contacting Comreg with regard to lack of 1) service and 2) response.
I used to champion Three regarding price and service etc but recently cancelled our Broadband, cancelled my monthly billpay (due to your breach of contract re. pricing) and it looks like will now be cancelling my SIM only. Way to go to treat a customer of over 10 years.
on 31-03-2017 10:18 AM
on 31-03-2017 04:08 PM
on 02-04-2017 10:03 AM
on 03-04-2017 09:25 AM
@SusanC Black smoke I'm afraid. Tried using the daughters 5C over the weekend but had to use my own SIM in order to get into the Mobile data options. Couldn't even get the phones cover off it was that tight. Tried prizing it off but I can see the glass is beginning to come away so I had to bail out in case I'd damage the phone. Can't proceed any further here to help you. Suggest on e of the 3mods could see if they have a '5' hanging around the office and see if they can get some closure on this.
on 03-04-2017 01:33 PM
on 05-04-2017 12:37 PM