on 28-03-2017 04:22 PM
28-03-2017 04:28 PM - edited 28-03-2017 04:28 PM
@SusanC, can you PM your details (number address and DOB) and I'll look into this for you. Can you also send me what internet provider you use and also the app that you're working through?
on 29-03-2017 01:26 PM
on 30-03-2017 04:24 PM
on 30-03-2017 05:37 PM
on 31-03-2017 09:12 AM
@Three_ Karen; @Three_Bob; @Three_Fiona
Please see attached Screenshot received at 12.49pm on Wednesday from your "tech team" following reference from here - "we'll update you in the next 24 hours". Its 9am on Friday, I have heard nothing, cannot reply to the text and have heard nothing from message posted here yesterday. It's curious that the tab of this thread says *solved*. Er, no.
This service is just not good enough. In fact, it's crap. I've been told that the constant requesting of name/DOB/ etc etc (which I've supplied more than once) is just a delaying tactic. This would certainly appear to be the case. I presume a text to say "we'll update you" is more of the same.
I refuse to ring 1913 to have to go through the whole issue again, and if I had to do that it's pretty likely I'll end up shouting at someone. It's now over 2 weeks since I posted on this forum (having had the issue for well over a week before that).
So, when I get in from work later I will be posting to Facebook and Twitter regarding the service (or rather lack of) and also contacting Comreg with regard to lack of 1) service and 2) response.
I used to champion Three regarding price and service etc but recently cancelled our Broadband, cancelled my monthly billpay (due to your breach of contract re. pricing) and it looks like will now be cancelling my SIM only. Way to go to treat a customer of over 10 years.
on 31-03-2017 10:18 AM
on 31-03-2017 04:08 PM
on 02-04-2017 10:03 AM
on 03-04-2017 09:25 AM
@SusanC Black smoke I'm afraid. Tried using the daughters 5C over the weekend but had to use my own SIM in order to get into the Mobile data options. Couldn't even get the phones cover off it was that tight. Tried prizing it off but I can see the glass is beginning to come away so I had to bail out in case I'd damage the phone. Can't proceed any further here to help you. Suggest on e of the 3mods could see if they have a '5' hanging around the office and see if they can get some closure on this.
on 03-04-2017 01:33 PM
on 05-04-2017 12:37 PM
on 24-06-2017 09:20 AM
I'm also having this problem and have been having it for the past 2 months at least.
I Can’t send emails from iPhone or iPad unless I am on my 3 mobile wifi. When I send an email I get message “ Cannot send mail. A copy has been placed in your outbox. The recipient xxxx was rejected by the server because it does not allow relaying”. This happens when I send from an eircom.net email account, or a gmail account. The settings are as follows: Incoming Mail server = webmail.eircom.net ; the Outgoing Mail server is SMTP = smtp.o2.ie. Use SSL is ON. Server Port = 995. I have tried deleting the account and it makes no difference. Can someone please help? I have tried Three’s Online Chat etc but they have not been able to resolve it.
I've tried my best to be patient with Three's online Chat, phone support but it sounded like no-one knew how to fix this. I completely concur with the frustrations of everyone involved in this thread. I can't believe that a telecoms company who provide data services cannot resolve this. How can Three leave customers unable to send emails in this day and age???
Is there someone out there who has a resolution to this issue?
on 24-06-2017 11:53 AM
Hi hyacinth, can you PM me your full name, number, address and date of birth so I can access your account and see what's been doneon chat and in our call centre? Martin.