on 27-03-2017 02:28 PM
on 27-03-2017 03:43 PM
@Three_Sheena I have received DMs but haven't responded to last one yet, but why do you need individual details? This issue doesn't appear to be specific to an individual but a general thing. If I send these details through can you confirm it will be resolved? Over 2 weeks now. Also how do I attach a screenshot to a DM? Don't see an option for it?
Hi @SusanC, the issue I was chatting to @DJK29 about above was that they weren't getting an email when they received a PM from the mods here. So it wasn't about the original issue reported on this thread.
My understanding of this email issue is that you can try the 3Internet APN on your phone and that will work for some people. If it doesn't, drop the Mods here a PM and they'll get in touch with the Tech team on your behalf.
on 27-03-2017 07:47 PM
on 27-03-2017 10:21 PM
on 27-03-2017 10:37 PM
on 28-03-2017 07:39 AM
This is what I received from 3 for the same issue with my Galaxy S7 Edge and it worked.
The APN needs to be changed to 3Internet
Here's how to change the APN
Go to Settings.
Tap Mobile Networks.
Tap Access Point Names.
Tap More and tap Reset to Default. ...
Tap Add (or tap the existing APN called Data)
Tap More and tap Save.
If there are other APNs saved, you will need to tap the APN you create so set it as default.
on 28-03-2017 09:22 AM
The issue is a configuration issue, and it is solved for most people by using the 3Internet APN as @Marlton describes above. If this doesn't work for you, then that means we need to provision the APN on your account which is why we need your details.
Nothing underhanded here guys, we're doing our best to get the issue fixed for everyone as soon as we can, but by trying the 3Internet APN and sending us a PM with your details if that doesn't work, we'll be able to help each of you out in the meantime.
The Mods will continue to keep this thread up to date when we have new info.
on 28-03-2017 10:34 AM
OK folks, finally got somewhere thanks to @Marlton & @Sheena. By the sounds of the 'fix', it appears that Three must have made changes at their end to cause this issue because the default setting for the APN is 3ireland.ie and not 3internet. Newly upgraded phones as well as 2 year old phones were both experiencing this issue and the users would not have gone in and made the change themselves.
@Three 'Communication is a wonderful thing'. Wonder how quickly you would be on to me if I made a 'subtle' change to my direct debit and money was not sending? Very poor service in my opinion. 4 weeks plus is not an acceptable turn around time for issues like this.
Anyway, iphone users, I am using an iphone 7 plus and here are the settings applicable to the iphone as opposed to @Marltons settings for his handset.
Go Settings/ Mobile Data/ Mobile Data Options/ Mobile Data Network
There are 3 sections - Mobile Data, MMS & Personal Hotspot. YOU ARE ONLY TO CHANGE THE MOBILE DATA SETTING!!!
The current setting for the APN in Mobile Data section is 3ireland.ie. Change this to 3internet
As there is no 'Save' button in this section, simply press the back (<) button.
I had an email in the Outbox which could not be sent and once this change was applied, off it went.
Can I also urge users to keep in mind that the online Mods are trying to assist you. Yes in this case, the service was poor but they were trying. One user yesterday, posted extremely aggressive and disgusting comments towards 3's staff. This is totally unacceptable. They don't deserve that type of abuse and I hope the offender is banned from 3's network henceforth. You wouldn't take that abuse in your own line of work so why should they.
Regards to all with the fix.
on 28-03-2017 03:14 PM