on 10-03-2017 11:58 AM
on 28-03-2017 10:34 AM
OK folks, finally got somewhere thanks to @Marlton & @Sheena. By the sounds of the 'fix', it appears that Three must have made changes at their end to cause this issue because the default setting for the APN is 3ireland.ie and not 3internet. Newly upgraded phones as well as 2 year old phones were both experiencing this issue and the users would not have gone in and made the change themselves.
@Three 'Communication is a wonderful thing'. Wonder how quickly you would be on to me if I made a 'subtle' change to my direct debit and money was not sending? Very poor service in my opinion. 4 weeks plus is not an acceptable turn around time for issues like this.
Anyway, iphone users, I am using an iphone 7 plus and here are the settings applicable to the iphone as opposed to @Marltons settings for his handset.
Go Settings/ Mobile Data/ Mobile Data Options/ Mobile Data Network
There are 3 sections - Mobile Data, MMS & Personal Hotspot. YOU ARE ONLY TO CHANGE THE MOBILE DATA SETTING!!!
The current setting for the APN in Mobile Data section is 3ireland.ie. Change this to 3internet
As there is no 'Save' button in this section, simply press the back (<) button.
I had an email in the Outbox which could not be sent and once this change was applied, off it went.
Can I also urge users to keep in mind that the online Mods are trying to assist you. Yes in this case, the service was poor but they were trying. One user yesterday, posted extremely aggressive and disgusting comments towards 3's staff. This is totally unacceptable. They don't deserve that type of abuse and I hope the offender is banned from 3's network henceforth. You wouldn't take that abuse in your own line of work so why should they.
Regards to all with the fix.
on 10-03-2017 08:37 PM
on 11-03-2017 11:29 AM
Hi folks, we're aware some customers are having issues with this. Our tech team are working to get this resolved.
on 13-03-2017 08:42 PM
Is there any update on this - problem for over a week now. iPhone 5 on with eircom.net email. It's a real nuisance.
on 15-03-2017 08:33 AM
Hi Susan, thanks for your patience on this. I can assure you our technology team are working to get this up and running again as quickly as possible.
on 19-03-2017 09:23 PM
on 20-03-2017 09:31 AM
Hi Susan, we still don't have an update on this. It's being looked into at the moment.
on 20-03-2017 11:19 AM
Hi SusanC, we are still looking into this at the minute with our tech team. I'll pop back to you once I've an update.
on 22-03-2017 04:42 PM
Hi Susan, can you PM your number please when you get a chance? I want to change some settings at this end.
on 22-03-2017 04:50 PM - last edited on 22-03-2017 05:04 PM by Three_Bob
Hi, it's xxx xxxxxxx. Thank you.
Edited due to personal details
on 22-03-2017 05:04 PM
You've posted this publicly @SusanC so I've edited it here. Can you send it on to me in a PM?
on 22-03-2017 08:34 PM
on 23-03-2017 10:02 AM
Hi DJK29, can you send me a PM with your number, name, address and date of birth, please? I'll look into this further for you.
on 23-03-2017 12:54 PM
on 23-03-2017 02:50 PM
on 23-03-2017 03:12 PM
I have been a 3 customer for 9 years and am also going to go SIM only and cancel my contract with 18 months to go until I decide where else to go. I am fed up with the poor service and calling a tech support line that haven't a clue about their own services.
In this day and age email is a basic necessity and something I can't do without any longer.