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Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 13
Is there an issue with Three's email servers?

Upgraded from a 6 plus to a 7 plus only recently and now cannot send emails from the handset. Outgoing server is set to 'mail-relay.3ireland.ie'. No SSL and have tried using ports 25 and 587. Anytime I try to send or reply to a mail, I get 'Connection to outgoing server mail-relay.3ireland failed'.

This is the same setting as was used on the 6 plus.

It's an eircom.net email account.
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Re: Outgoing web mail server issue with iPhone 7 plus

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Accepted by topic author DJK29
‎28-03-2017 10:42 AM
Explorer
Posts: 13

OK folks, finally got somewhere thanks to @Marlton & @Sheena. By the sounds of the 'fix', it appears that Three must have made changes at their end to cause this issue because the default setting for the APN is 3ireland.ie and not 3internet. Newly upgraded phones as well as 2 year old phones were both experiencing this issue and the users would not have gone in and made the change themselves.

 

@Three 'Communication is a wonderful thing'. Wonder how quickly you would be on to me if I made a 'subtle' change to my direct debit and money was not sending? Very poor service in my opinion. 4 weeks plus is not an acceptable turn around time for issues like this.

 

Anyway, iphone users, I am using an iphone 7 plus and here are the settings applicable to the iphone as opposed to @Marltons settings for his handset.

 

Go Settings/ Mobile Data/ Mobile Data Options/ Mobile Data Network

There are 3 sections - Mobile Data, MMS & Personal Hotspot. YOU ARE ONLY TO CHANGE THE MOBILE DATA SETTING!!!

 

The current setting for the APN in Mobile Data section is 3ireland.ie. Change this to 3internet

As there is no 'Save' button in this section, simply press the back (<) button.

 

I had an email in the Outbox which could not be sent and once this change was applied, off it went.

 

Can I also urge users to keep in mind that the online Mods are trying to assist you. Yes in this case, the service was poor but they were trying. One user yesterday, posted extremely aggressive and disgusting comments towards 3's staff. This is totally unacceptable. They don't deserve that type of abuse and I hope the offender is banned from 3's network henceforth. You wouldn't take that abuse in your own line of work so why should they.

Regards to all with the fix.

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All Replies To This Topic

Re: Outgoing web mail server issue with iPhone 7 plus

Lookout
Posts: 3
I'm having the same exact problem only In the last week and I've a iPhone 6 Plus
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Moderator
Posts: 624

Hi folks, we're aware some customers are having issues with this. Our tech team are working to get this resolved. 

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 15

Is there any update on this - problem for over a week now. iPhone 5 on with eircom.net email. It's a real nuisance.

Re: Outgoing web mail server issue with iPhone 7 plus

Staff
Posts: 666

Hi Susan, thanks for your patience on this. I can assure you our technology team are working to get this up and running again as quickly as possible. 

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 15
Any further update on this? I can see from other users it's going on for a number of weeks now. I've tried adjusting settings etc. When will this be sorted? I use email pretty much exclusively on phone and this is a huge nuisance
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Staff
Posts: 352

Hi Susan, we still don't have an update on this. It's being looked into at the moment. 

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 15
Not happy 😡
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Staff
Posts: 352

We'll update you through here as soon as we have an update for you. 

Re: Outgoing web mail server issue with iPhone 7 plus

Moderator
Posts: 895

Hi SusanC, we are still looking into this at the minute with our tech team. I'll pop back to you once I've an update. 

Re: Outgoing web mail server issue with iPhone 7 plus

Staff
Posts: 666

Hi Susan, can you PM your number please when you get a chance? I want to change some settings at this end. 

Re: Outgoing web mail server issue with iPhone 7 plus

[ Edited ]
Explorer
Posts: 15

Hi, it's xxx xxxxxxx. Thank you.

 

Edited due to personal details

Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Moderator
Posts: 897

You've posted this publicly @SusanC so I've edited it here. Can you send it on to me in a PM?

Highlighted

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 13
Fiona, Bob, is there a valid reason why you have haven't bothered to attempt to contact/ change the settings for the person who actually initiated the thread in the first place? I logged this call 12 days ago after having the issue for over a week. I've been more than patient so far. As a long term customer with 3, it is appalling that my complaint is being overlooked here. I shall have no other option now but to ring your customer service line tomorrow and complain bitterly to one of your colleagues, further wasting their time and p!ssing them off.
I've spent €500 on a new handset over the past 4 weeks and am now paying €60 pm for the pleasure of using your network. One of the worlds most basic methods of electronic communication does not work now on this state of the art device and nobody in 3 seems to be the slightest bit interested/ motivated to actually fix this. Each time I use the online chat interface, I am invited to comment on how good the service is. Well I'm crashing the party now to let you know it's a one star review.
I'm extremely disappointed with the response to this and will further air my views on this tomorrow.
We're talking basic email settings here lads. Nothing on YOUR website advises to use any other setting except for 'mail-relay.3ireland.ie'.
Exceptionally disappointed
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Re: Outgoing web mail server issue with iPhone 7 plus

Moderator
Posts: 895

Hi DJK29, can you send me a PM with your number, name, address and date of birth, please? I'll look into this further for you. 

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 13
PM sent
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Scout
Posts: 1
I can't use my 4g to send emails. Can you explain to me (in very simple terms) what I need to do please. Using iPhone 6 and have hotmail email.
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Re: Outgoing web mail server issue with iPhone 7 plus

Lookout
Posts: 3

Did you get a solution here... having the same issue

Re: Outgoing web mail server issue with iPhone 7 plus

Explorer
Posts: 15
I've already (after 10 years) cancelled my monthly three bill and gone SIM only, looks like I'll need to consider a new provider altogether. Why hasn't this issue been sorted? I'm in the middle of trying to apply for 3rd level accommodation for my son and can't send emails, not to mention emails for work etc. Everytime I try to send I get a message that mail-relay@3ireland is the problem. Please don't say it's 'being looked into'. Have heard that before - less looking, more fixing please
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Lookout
Posts: 3

I have been a 3 customer for 9 years and am also going to go SIM only and cancel my contract with 18 months to go until I decide where else to go. I am fed up with the poor service and calling a tech support line that haven't a clue about their own services.

In this day and age email is a basic necessity and something I can't do without any longer.

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