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Help with Unlocking

Navigator
Posts: 9

Hi there,

 

I have come across https://support.apple.com/hu-hu/HT204039, where it is claimed that Three Ireland supports Unlocking.

Could someone please assist me with the process?

Re: Help with Unlocking

Legend
Posts: 1,710
Yes it does, fill out this form
https://apps.three.ie/contact_form/unlockcode

Posted From Android 2.0

Re: Help with Unlocking

Navigator
Posts: 9

Thanks for getting back!

 

I'm not a Three customer, located outside UK, so unfortunately I can't proceed with the unlock webapp.

 

Could you please help me out with PM the details of a Three mobile number?

I could go on with the form easily with that.

 

 

Re: Help with Unlocking

3 Moderator
Posts: 466

@Geri, when you purchased the phone were you a Three customer? 

Re: Help with Unlocking

Legend
Posts: 1,710

This is Three Ireland forum, is  the phone locked to Three UK network ? (if it is you would need to contact them)

Re: Help with Unlocking

Navigator
Posts: 9

Thanks for getting back, Rachel!

 

Nope, it is a second hand phone.

I bought it as I saw you do "Unlocking" as per Apple support.

Re: Help with Unlocking

Navigator
Posts: 9

@billbond4 Yap, it is locked by Three Ireland. This is how I ended up here.

Re: Help with Unlocking

Legend
Posts: 1,710

Hmm you might be better trying a shop to get it unlocked.

Or ask the person who you bought the phone from to request the unlock code themselves.

 

http://www.three.ie/unlock-my-phone/unlocking-policy/ --->

1.3.1 Criteria for Three Ireland (Hutchison) Limited customers

Prepay customers

The device must be associated to a Three Ireland account and you‘ll need to have topped-up your prepay account by at least €130 before we will issue your unlock code.

This doesn’t include any bonus or promotional credit. Click here to request your unlock code.

Bill Pay customers

Your account must not be currently suspended by Collections or our Customer Protection Team.

If you have completed your minimum term period and not upgraded, we'll issue the unlock code, for the original/previous device, free of charge.

If you are still within your minimum term, you'll have to make a payment equivalent to the total of all the monthly charges still remaining for your agreed minimum term before we will issue your unlock code. Click here to request your unlock code.

 

 

Re: Help with Unlocking

[ Edited ]
Navigator
Posts: 9

@billbond4 Thanks for the informations, but I'd still prefer some options within direct support from Three instead.

 

 

Re: Help with Unlocking

3 Moderator
Posts: 466

@Geri there are a few unlocking conditions and @billbond has provided those. At the time of purchase our phones are added to an account and only the account holder can request the phone be unlocked. If the phone is prepay then the account must also be topped up by €130. We won't be able to unlock the phone you purchased unless the registered owner gets in touch and requests it. 

Re: Help with Unlocking

Navigator
Posts: 9

Thanks.

 

I have contacted Three UK, they say I should become a Three account holder, so I can request an unlock that way.

Could you help me on how to buy a Three Pay-As-You-Go SIM from you?

I could provide my details but I don't really prefer doing this out in the public.

Highlighted

Re: Help with Unlocking

3 Moderator
Posts: 466

The phone you're looking to unlock is likely already registered to another account and therefore another Three number. If you purchase a Three Ireland SIM it won't cover the conditions for unlocking that phone. 

Re: Help with Unlocking

Legend
Posts: 1,710

Yes, I think your best option is to get the phone unlocked in a shop that provides that service.

Re: Help with Unlocking

[ Edited ]
Navigator
Posts: 9

Thanks for you all.

I'll find another way.

 

Could you clarify me some details on this issue before leave?

 

I don't think that devices are registered to account.

This is not what carriers do, as I recall.

SIMs are do registered, but people tend to change their phone, while keep their SIM.

 

@Three_Rachel say:

Even if I open a Three account.

And buy a second hand, Three locked phone, and use it.

Then I change my mind about my carrier choice.

 You won't unlock it either?

 

I think, since 2014, carriers cannot just "keep" devices.

Isn't the Unlocking Consumer Choice and Wireless Competition Act (https://www.congress.gov/bill/113th-congress/senate-bill/517/) governs these kind of requests? Aren't the carriers obligated to unlock upon such consumer request?

 

 

 

Re: Help with Unlocking

Legend
Posts: 1,710

Thats a US law, doesnt apply here.

 

Your options are

1) goto an unlocking shop and get them to unlock the phone.

2) fulfill the criteria http://www.three.ie/unlock-my-phone/unlocking-policy/ so get a three ireland sim card and top-up by 130e

3) get the previous owner to request the unlock code for you.

Re: Help with Unlocking

[ Edited ]
Navigator
Posts: 9

Some kind of law surely governs this in Ireland as well,

as every Three device from 1 January 2014 and on are unlocked by default.

 

I'll probably put an Ireland specific research on this later on,

as simply "not unlocking upon consumer request" sounds not right to me.

Re: Help with Unlocking

Legend
Posts: 1,710

Every Irish phone sold by an operator is locked,(as they subside the phone)

http://www.48months.ie/unlock-your-phone/faq/details/unlocking-is-it-legal Comreg is our  Communications Regulator.

 

To buy unlocked phones you need to buy directly from a manufacturer or other source

Re: Help with Unlocking

Navigator
Posts: 9

Thanks again, I'll go some other way for sure.

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