on 27-09-2017 12:53 AM
I have come across https://support.apple.com/hu-hu/HT204039, where it is claimed that Three Ireland supports Unlocking.
Could someone please assist me with the process?
on 27-09-2017 11:30 AM
Thanks for getting back!
I'm not a Three customer, located outside UK, so unfortunately I can't proceed with the unlock webapp.
Could you please help me out with PM the details of a Three mobile number?
I could go on with the form easily with that.
on 27-09-2017 11:34 AM
This is Three Ireland forum, is the phone locked to Three UK network ? (if it is you would need to contact them)
on 27-09-2017 11:41 AM
Thanks for getting back, Rachel!
Nope, it is a second hand phone.
I bought it as I saw you do "Unlocking" as per Apple support.
on 27-09-2017 11:47 AM
Hmm you might be better trying a shop to get it unlocked.
Or ask the person who you bought the phone from to request the unlock code themselves.
The device must be associated to a Three Ireland account and you‘ll need to have topped-up your prepay account by at least €130 before we will issue your unlock code.
This doesn’t include any bonus or promotional credit. Click here to request your unlock code.
Bill Pay customers
Your account must not be currently suspended by Collections or our Customer Protection Team.
If you have completed your minimum term period and not upgraded, we'll issue the unlock code, for the original/previous device, free of charge.
If you are still within your minimum term, you'll have to make a payment equivalent to the total of all the monthly charges still remaining for your agreed minimum term before we will issue your unlock code. Click here to request your unlock code.
27-09-2017 11:51 AM - edited 27-09-2017 11:54 AM
@billbond4 Thanks for the informations, but I'd still prefer some options within direct support from Three instead.
on 27-09-2017 12:05 PM
@Geri there are a few unlocking conditions and @billbond has provided those. At the time of purchase our phones are added to an account and only the account holder can request the phone be unlocked. If the phone is prepay then the account must also be topped up by €130. We won't be able to unlock the phone you purchased unless the registered owner gets in touch and requests it.
on 27-09-2017 12:30 PM
I have contacted Three UK, they say I should become a Three account holder, so I can request an unlock that way.
Could you help me on how to buy a Three Pay-As-You-Go SIM from you?
I could provide my details but I don't really prefer doing this out in the public.
27-09-2017 01:01 PM - edited 27-09-2017 01:27 PM
Thanks for you all.
I'll find another way.
Could you clarify me some details on this issue before leave?
I don't think that devices are registered to account.
This is not what carriers do, as I recall.
SIMs are do registered, but people tend to change their phone, while keep their SIM.
Even if I open a Three account.
And buy a second hand, Three locked phone, and use it.
Then I change my mind about my carrier choice.
You won't unlock it either?
I think, since 2014, carriers cannot just "keep" devices.
Isn't the Unlocking Consumer Choice and Wireless Competition Act (https://www.congress.gov/bill/113th-congress/senate-bill/517/) governs these kind of requests? Aren't the carriers obligated to unlock upon such consumer request?
on 27-09-2017 01:31 PM
Thats a US law, doesnt apply here.
Your options are
1) goto an unlocking shop and get them to unlock the phone.
2) fulfill the criteria http://www.three.ie/unlock-my-phone/unlocking-policy/ so get a three ireland sim card and top-up by 130e
3) get the previous owner to request the unlock code for you.
27-09-2017 01:36 PM - edited 27-09-2017 01:42 PM
Some kind of law surely governs this in Ireland as well,
as every Three device from 1 January 2014 and on are unlocked by default.
I'll probably put an Ireland specific research on this later on,
as simply "not unlocking upon consumer request" sounds not right to me.
on 27-09-2017 01:49 PM
Every Irish phone sold by an operator is locked,(as they subside the phone)
http://www.48months.ie/unlock-your-phone/faq/details/unlocking-is-it-legal Comreg is our Communications Regulator.
To buy unlocked phones you need to buy directly from a manufacturer or other source