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Community Manager
Posts: 1,395

Prepay Text Message - 25/04/2017

[ Edited ]

Three is aware that some of our prepay customers received a text message regarding their allowance in error this morning. We are working to resolve the issue and any necessary refunds will be processed as soon as possible. We would like to apologise for any inconvenience. 

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Community Manager
Posts: 1,395

Re: Prepay Text Message - 25/04/2017

Update: 6pm
We are in the process of making corrections to impacted accounts and we will endeavour to have this corrected as soon as possible for every customer. We are sorry for any inconvenience and thank you for your patience.

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Moderator
Posts: 117

Re: Prepay Text Message - 25/04/2017

Update 5PM 26/04/2016

 

We continue to work on correcting charges for affected customers. We hope to have this completed as soon as possible.

 

We will continue to post updates here with the latest information.

 

Thank you

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Community Manager
Posts: 1,395

Re: Prepay Text Message - 25/04/2017

Update at 1.30pm

We are currently processing the topups and credits, and thank you for your continued patience.

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