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Re: Texts not arriving from 1 person - Three ever block them

Guide
Forgot to say this is all with SMS messages (can't do mobile data in my location).
Posted From Motorola MotoG3

Re: Texts not arriving from 1 person - Three ever block them

3 Staff

Can you let me know if your friend in Canada has been able to text you and we can then take it from there for you @Chrysanth?

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Re: Texts not arriving from 1 person - Three ever block them

Guide
Yes, will let you know (waiting for them to reply to my request for their mobile no. to try).
Posted From Motorola MotoG3

Re: Texts not arriving from 1 person - Three ever block them

3 Staff

Re: Texts not arriving from 1 person - Three ever block them

Scout

If you can hook up to wifi . . . try the mobile app Viber for texts (free if parties are on wifi or within their mobile phone areas)

Re: Texts not arriving from 1 person - Three ever block them

Guide
Thanks for the tip, Thunder. But would that help to diagnose the problem?
Posted From Motorola MotoG3

Re: Texts not arriving from 1 person - Three ever block them

3 Staff

Hi @Chrysanth just checking in to see if your friend in canada was able to text you?

Re: Texts not arriving from 1 person - Three ever block them

[ Edited ]
Guide

First (to any Mod); this is NOT resolved (driving me even more bananas, if anything)! I don’t know how one of my postings got marked as Best Answer, but could someone please untick the topic for me? The ‘Not the solution’ option doesn’t work for me (and I was signed in). Thanks!

Bob; I hadn’t forgotten - it just took a while to get the Canadian mobile number to text to, and then it seemed quite fiddly for them to proceed (maybe because, as I’ve gathered from the web, texting isn’t so common in North America). I don’t know what network they’re on (& that may be a bit convoluted), but I did finally receive a text from them last night.

So to sum up, 4 results so far (the UK people all being long-time text contacts of mine);

1; UK, Virgin phone, over EE network. Samsung GT-18100; can’t text me.
2; UK, EE network. IPhone 5E, can’t text me.
3; UK, Vodafone, another oldish Samsung, can text me.
4; Canada, iPhone, can text me.
There may be other UK people I can no longer receive texts from - these are just the ones I happen to know about so far.

And the short story;
Something happened between December 26th last and January 6th (so possibly something scheduled for the start of 2017?), that means some UK people can no longer text me (even as replies to my texts). Their phones send the texts successfully, as they always have.  I can still text them, and voice calls seem to be working (though maybe they're a different kettle of fish).
My husband can no longer receive texts from our daughter or the others either. (He's also with Three, same location, different phone). This is all with SMS (MMS not possible in my area).

It can’t be my phone settings. There are no blocking/spam ones in my phone (Moto g 2015 3rd gen, Android 6), and it’s documented as not having any (I’d have had to ask Three to block my favourite phone contacts for me). Husband has a very simple phone (Doro, unknown OS), with few settings of any kind (let alone call blocking).

It can’t be the UK phone settings either (they haven’t changed any, and have double-checked that). (And any changes would have had to coincide with the same period of 10 days max).

I understand from web searches that international SMS needs an agreement between the 2 networks (one source said it’s an ‘Inter network’ agreement, as opposed to a roaming one). So maybe it’s down to the simple question; do Three Ireland and EE have such an agreement? (And if not, did they have one until about 3 months ago?)

Meanwhile, anyone else having this problem? And is it with EE?

Another meanwhile - any news yet following that PM I sent a week ago with the account details?



Posted From Motorola MotoG3

Re: Texts not arriving from 1 person - Three ever block them

3 Staff

Hi Chrysanth, I'll get back to your PM about this. 

Re: Texts not arriving from 1 person - Three ever block them

Guide
Thanks Brogan. (It was to Mairead).