on 14-03-2017 09:22 PM
Just to help us diagnose the problem (if you don't block any texts, we can just eliminate Three from our enquiries, so to speak!).
In case it helps, in my phone (Moto G 3rd gen 2015) I have a text conversation with my daughter (who's in England) that started 6 months ago. Since about Christmas, none of her replies to me have got through (though they appear to send). I can still text her, and she can still ring me from the same mobile she texts from. I get texts from other senders ok.
(I've already checked my phone settings for anywhere I could have unintentionally blocked any texts, and found none).
on 23-03-2017 12:43 PM
I've sent you a PM about this Chrysanth. It sounds like this could be possibly a routing issue that I'd like our tech team to check out further for you. If you can get back to me by PM, I'll raise this with our tech team to investigate this.
on 16-03-2017 09:11 AM
Hey there 👋 When you text your daughter, does she receive the texts? Can you send on a private message with your details and I'll look further into this? Mairéad
on 16-03-2017 09:59 AM
on 18-03-2017 12:11 PM
on 18-03-2017 12:33 PM
Have you tried using the international prefix for the UK? It's 0044 or +44 and drop the 0 at the beginning of the number.
18-03-2017 05:21 PM - edited 18-03-2017 05:33 PM
Her number in my phone does include the UK international prefix (before the (0)79 network prefix), and I do know what it is. And can still text her via it. What could that have to do with the problem?
If you meant 'Is she using the international prefix for Ireland', yes she is, as she always has, and she's checked multiple times if her phone still has my number right (and can still ring me through that same number). That's why I'm trying to find out if it's a network issue. (I don't think she has any problem texting anyone else).
What's the news on looking into it since I sent the PM with my details?
And doesn't anyone at Three know if Three ever blocks texts from being received?
on 19-03-2017 09:51 AM
on 19-03-2017 10:34 AM
on 20-03-2017 12:54 PM
on 20-03-2017 01:00 PM
on 20-03-2017 01:03 PM
Can you let me know if your friend in Canada has been able to text you and we can then take it from there for you @Chrysanth?
on 20-03-2017 02:20 PM
on 20-03-2017 08:22 PM
If you can hook up to wifi . . . try the mobile app Viber for texts (free if parties are on wifi or within their mobile phone areas)
on 21-03-2017 05:01 PM
on 22-03-2017 07:03 PM
Hi @Chrysanth just checking in to see if your friend in canada was able to text you?
23-03-2017 11:30 AM - edited 23-03-2017 12:02 PM
First (to any Mod); this is NOT resolved (driving me even more bananas, if anything)! I don’t know how one of my postings got marked as Best Answer, but could someone please untick the topic for me? The ‘Not the solution’ option doesn’t work for me (and I was signed in). Thanks!
Bob; I hadn’t forgotten - it just took a while to get the Canadian mobile number to text to, and then it seemed quite fiddly for them to proceed (maybe because, as I’ve gathered from the web, texting isn’t so common in North America). I don’t know what network they’re on (& that may be a bit convoluted), but I did finally receive a text from them last night.
So to sum up, 4 results so far (the UK people all being long-time text contacts of mine);
1; UK, Virgin phone, over EE network. Samsung GT-18100; can’t text me.
2; UK, EE network. IPhone 5E, can’t text me.
3; UK, Vodafone, another oldish Samsung, can text me.
4; Canada, iPhone, can text me.
There may be other UK people I can no longer receive texts from - these are just the ones I happen to know about so far.
And the short story;
Something happened between December 26th last and January 6th (so possibly something scheduled for the start of 2017?), that means some UK people can no longer text me (even as replies to my texts). Their phones send the texts successfully, as they always have. I can still text them, and voice calls seem to be working (though maybe they're a different kettle of fish).
My husband can no longer receive texts from our daughter or the others either. (He's also with Three, same location, different phone). This is all with SMS (MMS not possible in my area).
It can’t be my phone settings. There are no blocking/spam ones in my phone (Moto g 2015 3rd gen, Android 6), and it’s documented as not having any (I’d have had to ask Three to block my favourite phone contacts for me). Husband has a very simple phone (Doro, unknown OS), with few settings of any kind (let alone call blocking).
It can’t be the UK phone settings either (they haven’t changed any, and have double-checked that). (And any changes would have had to coincide with the same period of 10 days max).
I understand from web searches that international SMS needs an agreement between the 2 networks (one source said it’s an ‘Inter network’ agreement, as opposed to a roaming one). So maybe it’s down to the simple question; do Three Ireland and EE have such an agreement? (And if not, did they have one until about 3 months ago?)
Meanwhile, anyone else having this problem? And is it with EE?
Another meanwhile - any news yet following that PM I sent a week ago with the account details?