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Sorry, there is no more code available

Lookout
I tried to use my 3Plus account today to get 2 for €10 cinema tickets in Odeon and instead received this error message and a €24 bill instead. Any chance you can tell me what went wrong? Codes for every other cinema were working and if I had known I would have driven to the nearby naas cinema to avail of the offer there.
Posted From Apple iPhone

Re: Sorry, there is no more code available

3 Moderator

Hi rachelally,

 

Which Odeon were you looking to avail of? Can you send me a screenshot of the error you got? 

Re: Sorry, there is no more code available

Lookout
It was Odeon, Newbridge
Will try to send a screenshot just working out how to post it
Posted From Apple iPhone

Re: Sorry, there is no more code available

Lookout
Any more on this? I pMd the screenshot and havnt heard anything else
Posted From Apple iPhone

Re: Sorry, there is no more code available

3 Moderator

Hi there 👋 Our 3Plus team have advised this is working, can you try to select it again and let us know if your able to get your code?

Re: Sorry, there is no more code available

Lookout
Yes it is working now. But I'd like to know what happened in order to avoid a similar situation in the future!
Posted From Apple iPhone
Highlighted

Re: Sorry, there is no more code available

3 Moderator

I don't know the specific reason, there has updates with the 3Plus app. Our 3Plus team have also looked into your account and advised everything is set up correctly 👍