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Unknown Error 3Plus app

Scout
I've been trying to register to the 3Plus app, whenever I enter an email address (I've tried it with two different ones), it always tells me there's an "unknown error". How do I fix this? I've previously had a 3Plus account but have forgotten the password. I clicked the "forgot password" button but whenever I enter my number for the app to send me a text, it just tells me my number and password don't match? Any help would be greatly appreciated.
Posted From Apple iPhone

Re: Unknown Error 3Plus app

3 Staff

Hi @jadew2000, can you clear the cache on the app and try this again for me? 

Re: Unknown Error 3Plus app

Scout
Hi I have the same problem and tried that and none of it worked. I tried the live chat and phoning and no help
Posted From Apple iPhone

Re: Unknown Error 3Plus app

3 Moderator

Hi Nicole123,

 

Have you texted PLUS to 51020?