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Mods online message

Legend
Posts: 1,707
Just thinking, might be good to add a message, that mods are online or offline.
Might be good way to manage response time expectations

Posted From Android 2.0

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Re: Mods online message

[ Edited ]
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Accepted by topic author billbond4
‎25-09-2017 03:15 PM
3 Community Manager
Posts: 1,494

Okay folks, if you come back after 8pm you'll see a small change rolled out Smiley Happy

 

Also @billbond4 you mentioned that you're getting PMs from people, so I added a line to the private messages page to let people know that they should only send info to Mods, hopefully that will stop those as well.

 

Thanks as always for the feedback!

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Re: Mods online message

3 Community Manager
Posts: 1,494

I like the thought behind it @billbond4, and it's something that we have thought about doing in the past.

 

However the community is open to everyone 24/7, and while the Mods are not online to help after 8pm, we wouldn't want someone to think that they can't ask for help overnight, as other members may be able to help them.

 

Have you seen many members comment on not getting a response after hours? If it happens a lot, we could look at maybe a notification that shows up after 8pm to let people know when we're back online, but again I wouldn't want people to feel like their posts are unwelcome outside of our working hours.

Re: Mods online message

Legend
Posts: 1,707

Yeah I see where you coming from alright.

Just seems to be loads of Adult filter requests coming in at the moment ( I even get PMs to disable them), thought just having a message would be a good way so people dont expect it resolved immediately

 

Maybe if you monitored the requests in the My Account section that came in after 8, as they are probably the ones where ye can only answer

Re: Mods online message

Legend
Posts: 1,707

BTW good idea to add the Adult Filter as a Main button

Re: Mods online message

[ Edited ]
3 Staff
Posts: 926

I definitely understand where you're coming from with this @billbond4 and always appreciate any and all feedback you offer us as it's always top notch! I've passed on your feedback to the team here to take on board. 

Also appreciate your nice words on the Main Button idea- our @Three_Sheena is always on the ball here Smiley Happy 

 

Edited name format for Three_Sheena

Re: Mods online message

3 Community Manager
Posts: 1,494

billbond4 wrote:

 

Maybe if you monitored the requests in the My Account section that came in after 8, as they are probably the ones where ye can only answer


That gave me an idea Smiley Happy Working on something...

Re: Mods online message

Lookout
Posts: 4
Good idea, I've seen this on other forums👍
Posted From Apple iPhone

Re: Mods online message

[ Edited ]
Solution
Accepted by topic author billbond4
‎25-09-2017 03:15 PM
3 Community Manager
Posts: 1,494

Okay folks, if you come back after 8pm you'll see a small change rolled out Smiley Happy

 

Also @billbond4 you mentioned that you're getting PMs from people, so I added a line to the private messages page to let people know that they should only send info to Mods, hopefully that will stop those as well.

 

Thanks as always for the feedback!

Re: Mods online message

Legend
Posts: 1,707

Coolio, will keep an eye out for the changes

Re: Mods online message

Legend
Posts: 1,707
Looks good on the mobile view

Posted From Android 2.0
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