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three community separate from my 3

Explorer
Posts: 10

is your three community account separate from your my three account registration or what, this would explain everything ...

 


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Re: three community separate from my 3

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Accepted by topic author tokin
‎05-04-2017 03:24 PM
3 Staff
Posts: 352

We don't support tethering or using your phone as a hotspot. You'll need to go back into the store you purchased it from to discuss this further. 

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Re: three community separate from my 3

3 Moderator
Posts: 693

Hi @tokin your My3 account and community account would be separate. You can register for My3  here

Re: three community separate from my 3

Explorer
Posts: 10

i have registered there but can't log in, password wrong or login wrong every time, ridiculous. i'll try again, and why is my data usage saying 10Gb used but tethering/hotsport says 24Gb used, i didn't use 24GB...

 

Re: three community separate from my 3

3 Staff
Posts: 926

What browser are you using there @tokin? Can you clear the cache and cookies on it and reset the modem?

Re: three community separate from my 3

Explorer
Posts: 10

thanks, finally logged into my3, however still curious as too why my data usage showing 10gb used but tethering and hotspot showing over double that amount, why is this? why's it separate? just don't wanna go over fair usage but i am on unlimited plan?   is portable hotspot costing 2.5 times the data of tethering or what?

 

Re: three community separate from my 3

Explorer
Posts: 10

got in now m8, using phone to tether. cheers

Re: three community separate from my 3

3 Staff
Posts: 352

We don't support tethering here at Three and you might be liable for extra charges. Just to make you aware. 

Re: three community separate from my 3

Explorer
Posts: 10

before i purchased phone i asked guy behind counter will this work for tethering phone as modem and he said oh yes, most people just use for that nowadays and sold me the phone and sim, now you sayinng you don't support? why's that, what charges, i'm prepay...

Highlighted

Re: three community separate from my 3

Solution
Accepted by topic author tokin
‎05-04-2017 03:24 PM
3 Staff
Posts: 352

We don't support tethering or using your phone as a hotspot. You'll need to go back into the store you purchased it from to discuss this further. 

Re: three community separate from my 3

Lookout
Posts: 3
Completely off the point but does anyone know how you redelete your voice mails it's very important
Posted From Samsung SM-G928F

Re: three community separate from my 3

3 Moderator
Posts: 418

Hey there 👋 Do you want to deactivate your voicemail? Can you change your Username as your mobile number is public? Mairéad 

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