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Explorer
Posts: 10
Accepted Solution

three community separate from my 3

is your three community account separate from your my three account registration or what, this would explain everything ...

 

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Moderator
Posts: 498

Re: three community separate from my 3

Hi @tokin your My3 account and community account would be separate. You can register for My3  here

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Explorer
Posts: 10

Re: three community separate from my 3

i have registered there but can't log in, password wrong or login wrong every time, ridiculous. i'll try again, and why is my data usage saying 10Gb used but tethering/hotsport says 24Gb used, i didn't use 24GB...

 

Moderator
Posts: 682

Re: three community separate from my 3

What browser are you using there @tokin? Can you clear the cache and cookies on it and reset the modem?

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Explorer
Posts: 10

Re: three community separate from my 3

thanks, finally logged into my3, however still curious as too why my data usage showing 10gb used but tethering and hotspot showing over double that amount, why is this? why's it separate? just don't wanna go over fair usage but i am on unlimited plan?   is portable hotspot costing 2.5 times the data of tethering or what?

 

Explorer
Posts: 10

Re: three community separate from my 3

got in now m8, using phone to tether. cheers

Moderator
Posts: 211

Re: three community separate from my 3

We don't support tethering here at Three and you might be liable for extra charges. Just to make you aware. 

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Explorer
Posts: 10

Re: three community separate from my 3

before i purchased phone i asked guy behind counter will this work for tethering phone as modem and he said oh yes, most people just use for that nowadays and sold me the phone and sim, now you sayinng you don't support? why's that, what charges, i'm prepay...

Moderator
Posts: 211

Re: three community separate from my 3

We don't support tethering or using your phone as a hotspot. You'll need to go back into the store you purchased it from to discuss this further. 

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Lookout
Posts: 3

Re: three community separate from my 3

Completely off the point but does anyone know how you redelete your voice mails it's very important
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Moderator
Posts: 217

Re: three community separate from my 3

Hey there 👋 Do you want to deactivate your voicemail? Can you change your Username as your mobile number is public? Mairéad 

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