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my3 app

Navigator

I downloaded the my 3 app but I am unable to login. The app said I must be registered with three and it gave me a link to the my three website. However, I was registered before installing the app and I tried logging in on the website first and then the app but is still tells me that I must be registered with three. How can I use the app?

 

Re: my3 app

3 Moderator

Hey @ngni 👋 Are you able to access your My3 account via browser? You need to be able to do this before you can log in via the app. Can you try this and let me know how you get on? Send on a screenshot if you're having issues with this 👍 Mairéad

Re: my3 app

Navigator
I'm able to access it through browser, just not the app
Posted From Apple iPhone

Re: my3 app

3 Moderator

What error message are you getting on the app?

Re: my3 app

Navigator
I sent a screenshot through email. I wasn't able to post a screenshot here
Posted From Apple iPhone

Re: my3 app

3 Moderator

Can you PM your details please along with the email address your sent this from please?