on 17-08-2016 12:29 AM
I have recently moved from a legacy O2 account to an 'actual 3' account and, on the whole, am happy with the change.
However I am involved with an underage sports team and used the webtext service to send group texts to parents about training, matches, etc. It was very useful to be able to check back on previously sent webtexts as to delivery status, numbers used, content, etc. Why is this facility not included in Three's site as it is obviously technically possible?
on 17-08-2016 06:50 PM
Hi IanS, thanks for your feedback on this- I've passed it on to the web team here. We're always updating our services so keep an eye on this going forward
on 15-12-2016 05:41 PM
Hi, is there any way to check "sent" webtexts? I used to be with o2 and the webtext feature there allowed me to access sent webtexts. I then changed my sim card and moved properly to Three and find I can't access sent webtexts. Does the feature not exist or is there a way I can access my sent items?
on 16-12-2016 06:05 PM
Hi Mairead, that feature isn't actually available unless I'm missing it. I've just logged on and had a good look and I can't see anything like that. I used to be with o2 and when Three took over o2 I continued to use my webtexts and that feature was available and if my memory is correct the button for sent texts was on the right hand side. But I've recently moved over to three (got a different sim card) and the whole webtext service looks and is different. I hope I'm being blind here and I'm just not seeing the button your describe because there are a few webtexts that I desperately need to check!
on 17-12-2016 11:29 AM
Hi there, can you login to your My3 account and search for webtext in the serachbox at the top of page. Then select the first option and let me know if this happens?
on 17-12-2016 01:17 PM
Hi, I searched for webtext in the search box as you suggested. I selected the first option and it asked me to log into my webtexts. I did that and it brought me to the webtext page. I can send you a screen shot of the page it brings me to if that would help?
on 17-12-2016 02:10 PM
on 02-02-2017 04:02 PM
Good Evening, I have been desperately trying to find my sent webtexts for a while, and I have yet to find any way to access them despite finding on several forum posts, moderators were confirming the feature to exist, this is the most recent thread I've found, so I'm hoping I can get some assistance.
The last message posted here was over a month ago, and there is still no "sent webtext" feature available to customers, which is a bit of a shame to be honest because its a good improvement for the service and very helpful. Im surprised there has been no change to this because it shouldnt be a difficult feature to implement, id be surprised if our webtexts arent already being stored on a server somewhere, giving the customer access to his own history should have been intrinsic to the service, as was mentioned earlier it was provided with O2 before Three's acquisition, and to my knowledge i think most, if not other webtext services provide a "sent webtext" feature.
on 04-04-2017 10:15 AM
on 05-04-2017 03:37 PM
I definitely understand where you're coming from with this and appreciate your feedback on it. I've this feedback passed on to the team here to take on board. I've also changed your username as your own one contained personal details.
on 05-04-2017 04:29 PM
on 05-04-2017 04:41 PM
Our plans and services are constantly changing over time @IanS but that's not to say that these won't revert back over time. I've passed on all your feedback on all this to the webtext team here who are only too happy to take it on board.