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Where can I find out what happens to my credit

Navigator
Posts: 5
I have topped up for the last few months and before the 28 days are up my credit is gone I am not sure what is taking it as I just use data most of the time any help is appreciated Thanks
Posted From Huawei Y560-L01

Re: Where can I find out what happens to my credit

3 Moderator
Posts: 392

Hey Maryb 👋 Do you make any calls? Take a look here at what's included in your plan 👉 https://bit.ly/1HcUZIK Mairéad 😊

Re: Where can I find out what happens to my credit

Guide
Posts: 68
Maryb, You should ask Three to provide you with a Usage Report for your account. This will give you details of your usage for the past 30 days.

Re: Where can I find out what happens to my credit

Navigator
Posts: 5
Hi yea i do call but stick to the three calls if i do call out its only a
ring and they ring me back as it is free on their plans. Most of my
messages go through messenger too.

Re: Where can I find out what happens to my credit

3 Staff
Posts: 926

Can you PM me your full name, number, address and date of birth so I can check your account for this, @Maryb?

Re: Where can I find out what happens to my credit

[ Edited ]
Navigator
Posts: 5

 

Edited public details

Re: Where can I find out what happens to my credit

3 Staff
Posts: 926

You've posted your details publicly @Maryb. I've edited these- can you PM them to me so I can check this out for you? 

Re: Where can I find out what happens to my credit

Navigator
Posts: 5
How do I do this

Re: Where can I find out what happens to my credit

3 Staff
Posts: 926

There's an option underneath this post that says "Send me a PM"- can you see this here @Maryb?

Re: Where can I find out what happens to my credit

Lookout
Posts: 4
Hi could I get the adult filter removed please
Posted From Apple iPhone

Re: Where can I find out what happens to my credit

3 Staff
Posts: 926

Hi @Reggie1, to remove the adult filter on your account you can chat to our live team here - www.three.ie/chat

Re: Where can I find out what happens to my credit

Lookout
Posts: 4
Sorry bob can't get the live chat
Posted From Apple iPhone

Re: Where can I find out what happens to my credit

3 Staff
Posts: 926

Are you getting an error message when you try to access it? What browser are you using there? Can you clear the cache and cookies on it and try it again? You also may need to use another browser. 

Re: Where can I find out what happens to my credit

Lookout
Posts: 4
Tried all of above keeps saying connection unavailable
Posted From Apple iPhone

Re: Where can I find out what happens to my credit

Navigator
Posts: 5
No just says add comment
Posted From Huawei Y560-L01
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Re: Where can I find out what happens to my credit

3 Moderator
Posts: 323

Can you PM your details please @Reggie and I'll check this out for you?

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