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Unlock code

Lookout
Posts: 3
I have entered the details for my unlock code several times and you keep saying they are wrong. Please help me get the code.
Posted From Samsung SM-A320FL

Re: Unlock code

3 Moderator
Posts: 966

Hi FACECUTTR, what does it say when you have filled in the form? Do you get a specific error message? 

Re: Unlock code

Lookout
Posts: 3
It says
Dear Niall,


We’ve received your request for the Network unlock code; however, we’re unable to issue one to you at this time.

The information you supplied to us via our online form was either incomplete or does not match the information we have registered to your account. At this time we ask that you resubmit the network unlock code form at

Re: Unlock code

3 Moderator
Posts: 966

Is the phone on Prepay or Bill Pay with us?

 

If the phone is Prepay, you must have topped up by a minimum of €130 since the phone was bought to receive the unlock code.

 

If the phone is Bill Pay, the contract must be completed or the remaining months paid in advance. 

Re: Unlock code

Lookout
Posts: 3
It's prepay. Where does it state you have to top up by 130 euro to recieve an unlock code? I bought the phone prepay not bill pay and I'm not under any sort of contract.
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Re: Unlock code

3 Moderator
Posts: 223

You can see this info here on page 7 http://bit.ly/1QqYXQR 

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