on 21-09-2015 10:31 PM
I went to top up my mobile by 20euro this evening online but realised I topped up an old number that was used for mobile broadband by accident, which I dont have anymore.
Can you retrieve the 20euro top up to credit my mobile?
on 22-09-2015 10:53 AM
Hi Alex, if the account is no longer active and has been closed, the top up request will be rejected and reversed. If you PM me the account details, I can look into this for you.
on 22-09-2015 11:33 AM
Hi Alex, can you provide the registered name, address and date of birth for the account 0868658460. Thanks, Steve
on 22-09-2015 03:36 PM
Hi Alexm, I have removed the top up from the old broadband account and I'm now applying this on the active account. It may take an hour or two before you see this on your device. If there is anything else, let me know. Thanks, Steve
on 12-12-2015 10:25 PM - last edited on 14-12-2015 09:42 AM by Three_Sheena
I too have made this mistake and made an online banking top up to the incorrect number which was ***bleep***.
Is it possible to cancel/amend this please?
EDIT: Removed personal info. Sheena
on 14-12-2015 10:59 AM
Hi @Fiona, can you send a PM with your details and the number that you accidentally topped up?
on 14-12-2015 03:55 PM - last edited on 14-12-2015 06:17 PM by Three_Bob
Don't know how to PM sorry!
I intended to top up xxxxxxxxxx and topped up xxxxxxxxxx instead
on 14-12-2015 06:31 PM
Thanks for that, Fiona.
I'm just about to pass that on to the top up team. Can you confirm the amount you topped up by, when you topped up and the method?
on 15-12-2015 03:48 PM
I've that passed on to our top up team who will get it applied as quickly as possibly. Be sure to pop back to me if you need anything else.
on 12-01-2016 02:08 PM
Unfortunately, I have topped up the wrong phone number by entering one incorrect digit. Is there any way I can get my money back?
on 19-03-2016 04:08 PM
I too topped up the wrong account by entering one wrong digit.
Could you help me and cancel that top up?
on 20-03-2016 03:33 PM
Hi @JackJB, can you PM me your details and I'll check this out for you? I need your mobile number, and your full name, address and date of birth along with the number you topped up.
on 21-06-2016 01:02 AM - last edited on 21-06-2016 11:48 AM by Three_Julie_D
Unfortunately I did the same thing For those who can help... The number I topped up was 083** & I meant to top up 083** How can I get this refunded? I needed to top up so I did (after, using the correct number!), a refund would be appreciated. I topped up by my bank account about 30mins ago.