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Topped up wrong number

Hi,

 

I went to top up my mobile by 20euro this evening online but realised I topped up an old number that was used for mobile broadband by accident, which I dont have anymore.

 

 

Can you retrieve the 20euro top up to credit my mobile? 

 

Thanks

 

Alex

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Posts: 117

Re: Topped up wrong number

Hi Alex, if the account is no longer active and has been closed, the top up request will be rejected and reversed. If you PM me the account details, I can look into this for you. 

 

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Moderator
Posts: 117

Re: Topped up wrong number

Hi Alex, can you provide the registered name, address and date of birth for the account 0868658460. Thanks, Steve

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Re: Topped up wrong number

Will PM the details now
Posted From Apple iPhone
Moderator
Posts: 117

Re: Topped up wrong number

Hi Alexm, I have removed the top up from the old broadband account and I'm now applying this on the active account. It may take an hour or two before you see this on your device. If there is anything else, let me know. Thanks, Steve

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Re: Topped up wrong number

You've been a great help!

Thanks for resolving the issue for me
Posted From Apple iPhone
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Posts: 117

Re: Topped up wrong number

Anytime Smiley Happy

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Re: Topped up wrong number

[ Edited ]

Hi three,

 

I too have made this mistake and made an online banking top up to the incorrect number which was ***bleep***.

Is it possible to cancel/amend this please?

 

Many thanks!

 

F

 

EDIT: Removed personal info. Sheena

Community Manager
Posts: 1,395

Re: Topped up wrong number

Hi @Fiona, can you send a PM with your details and the number that you accidentally topped up?

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Re: Topped up wrong number

[ Edited ]

Don't know how to PM sorry!

I intended to top up xxxxxxxxxx and topped up xxxxxxxxxx instead

Posted From Apple iPhone
Moderator
Posts: 688

Re: Topped up wrong number

Thanks for that, Fiona.

I'm just about to pass that on to the top up team. Can you confirm the amount you topped up by, when you topped up and the method?

Thanks,

Bob

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Re: Topped up wrong number

€20 via BOI online on Saturday 13th at approx 9pm

Posted From Apple iPad
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Posts: 688

Re: Topped up wrong number

Thanks Fiona.

I've that passed on to our top up team who will get it applied as quickly as possibly. Be sure to pop back to me if you need anything else.

Thanks,

Bob

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Scout
Posts: 1

Re: Topped up wrong number

Hi Three,

 

Unfortunately, I have topped up the wrong phone number by entering one incorrect digit. Is there any way I can get my money back?

 

Regards,

Sharon

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Posts: 504

Re: Topped up wrong number

Afternoon Sharon, can you PM me your account details and I'll have a look into this for you Smiley Happy 

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Re: Topped up wrong number

Hi Three,

 

I too topped up the wrong account by entering one wrong digit.

Could you help me and cancel that top up?

 

Kiind Regards.

 

Jack

Moderator
Posts: 688

Re: Topped up wrong number

Hi @JackJB, can you PM me your details and I'll check this out for you? I need your mobile number, and your full name, address and date of birth along with the number you topped up.

 

Bob

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Re: Topped up wrong number

Hi,

 

I just top up 20 pounds to the wrong phone number.

 

Could you please help me.

 

Thanks.

 

Ippo127

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Posts: 504

Re: Topped up wrong number

Hi @ippo127, are you a Three UK or Ireland customer? 

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Re: Topped up wrong number

[ Edited ]

Unfortunately I did the same thing Smiley Sad For those who can help... The number I topped up was 083** & I meant to top up 083** How can I get this refunded? I needed to top up so I did (after, using the correct number!), a refund would be appreciated. I topped up by my bank account about 30mins ago.

Posted From LG H815