Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.

Reply

Re: Topped up wrong number

3 Moderator
Posts: 644

Hi Vikki, I've edited your post as your numbers were showing publicly,  if you'd like to pop us a PM with your details, I'll take a look into this for you Smiley Happy 

Re: Topped up wrong number

Scout
Posts: 2

Hi Julie, I'm not quite sure how to send a PM... Can you PM & I reply from there? I clicked on your banner to PM you but comes up with an error.

Re: Topped up wrong number

[ Edited ]
3 Moderator
Posts: 644

Re: Topped up wrong number

[ Edited ]
Scout
Posts: 1

hi i topped up an old number and my head is wrecked, can you please help me as live chat are useless,  i topped up **bleep** by mistake and i ment to top up **bleep** thanks in advance, John

 

EDIT: removed personal info

Re: Topped up wrong number

3 Staff
Posts: 323

Hi @jmcxer can you pop me a PM with your number, name, address and DOB? I'll check it out. 

Re: Topped up wrong number

Scout
Posts: 1

Hi Guys,
HELP!!!! I'm going on holidays and I topped up my phone with 20€ this morning but put in a wrong digit. any chance I can get this on my number as it has come out of my bank? I'm sure I remember the wrong digit I sent it to.

Please please please help!

Thanks

Ashling.

Re: Topped up wrong number

3 Community Manager
Posts: 1,484

Eeek, not to worry @ashlingcahill, we got you! Drop me a PM with your details and the number that you topped up in error and we'll check it out Smiley Happy

Re: Topped up wrong number

Scout
Posts: 1
Hi three, I've topped up the wrong number by one digit too. I've since topped up my correct number. Could I get a refund fo my mistake? Thanks
Posted From Apple iPhone

Re: Topped up wrong number

3 Staff
Posts: 926

Hi @mcdermottaileen, PM me on your details for this and I'll check it out for you. I just need your mobile number, the other number, your full name, address and DOB.

Re: Topped up wrong number

1st Cakeday!
Posts: 2

Hi 

 

I also topped with by one digit mistake. The number topped up does not exist. Can I get a refund please. I will PM you the details.Thank you.

 

Kind regards

Ashleigh

Re: Topped up wrong number

3 Community Manager
Posts: 1,484
Hi @ashleigh, I see you've been chatting to Fiona and Bob by private message and that's all sorted for you Smiley Happy

Re: Topped up wrong number

[ Edited ]
Scout
Posts: 1

Hello, I have incorrectly specified last digit of my number while trying to top up by 20eur. Could you redirect it somehow to my three number or cancel it. Thank you, Regards.

Re: Topped up wrong number

3 Moderator
Posts: 949

Hi sare, can you send me a PM with your number, name, address and date of birth, please plus the number you topped up in error? I'll check this out. 

Highlighted

Re: Topped up wrong number

Lookout
Posts: 3
 
Posted From Android 6.0

Re: Topped up wrong number

Scout
Posts: 1

Hey guys, I topped up my phone instead the number of my friend. My previous promotion is still valid. I did with with my credit card. Can you help me with that?

 

Posted From Apple iPad

Re: Topped up wrong number

Navigator
Posts: 5
hello i topped up to the wrong number by accident
Posted From Apple iPhone

Re: Topped up wrong number

3 Moderator
Posts: 287

Hi @carmenwang, can you PM your number, address and date of birth please along with the number that you topped up incorrectly and I'll check this out?

Re: Topped up wrong number

Scout
Posts: 2
am looking to watch video everthing
Posted From HTC One M8s

Re: Topped up wrong number

Scout
Posts: 2
I can't. Access some sit
Posted From HTC One M8s

Re: Topped up wrong number

3 Moderator
Posts: 280

@abdelhamoud Are you looking to remove your adult filter? You Chat Team can help you with this, here's a link to them 👉 http://www.three.ie/chat 

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Three.ie is currently unavailable

Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.