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Topped the wrong phone up

Lookout
Hi, I topped the wrong number up 20 euro on 365online and desperately need the money back in my account, I’ve already topped my proper number up 20 euro after thinking that transaction didn’t go through meaning I’ve bought credit for not only myself, but someone else’s phone
Posted From Apple iPhone

Re: Topped the wrong phone up

3 Moderator

Hi Clinton, do you know the number you topped up? Was there a different digit in the number? 

Re: Topped the wrong phone up

Lookout
I topped up this number 0830337349. And mine shortly after being 0830377349

Re: Topped the wrong phone up

Lookout
I topped up 0830337349 and topped up mine shortly after being 0830377349
Posted From Apple iPhone
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Re: Topped the wrong phone up

3 Moderator

I'll need you to private message this info, we can't accept this publicly. Go to the private message tab under this thread. 

Re: Topped the wrong phone up

Scout

Hi I topped up the wrong number by one digit too, can I get the credit back on the correct number please??

 

Posted From Apple iPhone

Re: Topped the wrong phone up

3 Moderator

Hi there, once credit is applied to an account it's non transferable. Is the transaction showing as completed or pending in your bank account?

Re: Topped the wrong phone up

Scout
Hi,

It is showing as pending. But the bank isn’t open now until Monday so payment will be processed before then.

Re: Topped the wrong phone up

3 Moderator

Can you pop me a PM with all your info and I'll take a closer look at this for you? 

Re: Topped the wrong phone up

Scout
Hi also top up wrong number in error. Can you please help me out?
Posted From Apple iPhone