on 19-04-2017 04:15 PM
Today I tried to top up through the website, and by the end of the process I've got a message saying that it failed. Then I checked my bank account and there it says I was charged, even though the top up wasn't made.
Any idea of what could have happened?
on 19-04-2017 04:20 PM
Hey akaMotcha 👋 Can you send a private message with your mobile number, name, address and date of birth please? Mairéad
on 19-04-2017 05:10 PM
I think you should wait a bit & then contact to the proper authority. Check your phone credit once again.
on 19-04-2017 06:07 PM
on 19-04-2017 06:19 PM
on 19-04-2017 06:24 PM
I was told that they payment did not went through, and the money should be back into my account in 3-5 days. Lets wait and see.
on 19-04-2017 06:47 PM
on 19-04-2017 07:12 PM
@Moniczka this should be rectified in the next 24 hours. You can certainly come back to us here if it doesn't.
on 20-04-2017 04:40 PM
You will need to contact your bank. It usually takes 3-5 working days to be refunded back into your account if it's still pending.