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Lookout
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The new 2 gig data - is it used first?

Since my "all you can eat data" will now be Ireland exclusive, and I'll only have a free 2gig data EU-wide, I would like clarification about whether the first 2gig of data I used after top-up is this "free" data, or whether I will only use that while roaming.

 

Obviously, it's kinda crappy if it is used first, since i'll need to book all holidays to start on the 1st of each month. And the latest Contract Change information doesn't really state how it will work in practice.

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Re: The new 2 gig data - is it used first?

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Lookout
Posts: 4

Re: The new 2 gig data - is it used first?

Yes, that's what I was refering to. It only says:

"As part of the €20 promotion you will get a 2GB data allowance to use in the Republic of Ireland or when you roam in the EU."

 

Does that 2GB data allowance get used up in the Republic of Ireland? Because it sounds like it does.

 

If that's true, than any data I use while roaming after I've used 2gig in Ireland will be charged that the standard rate.

Moderator
Posts: 757

Re: The new 2 gig data - is it used first?

you can still enjoy #AllYouCanEat Data in the Rep of Ireland. You will also have 2GB as part of your core prepay plan which you can also use in the EU. 

Guide
Posts: 81

Re: The new 2 gig data - is it used first?

@Adder The 2GB of Data will NOT be used up first

As long as your in the ROI the 2GB data will not he used.
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Lookout
Posts: 4

Re: The new 2 gig data - is it used first?

I'd appreciate confirmation from someone that works at/for Three.

 

I apologise if you do, TetraxSonic. Just want something explicit since there's nothing firm in writing. (although with the very-recent change, I'm less worried)

Guide
Posts: 81

Re: The new 2 gig data - is it used first?

@Adder Think about, it wouldn't make sense if the 2GB was used first. That would be stupid.
Posted From Nokia Lumia 930
Legend
Posts: 1,460

Re: The new 2 gig data - is it used first?

Isn't it gone upto 5GB now?

Posted From Sony E5823
Lookout
Posts: 4

Re: The new 2 gig data - is it used first?

[ Edited ]

A lot of things in contracts can end up being stupid.

 

I think it's stupid that they mention it's data you can use in Ireland. I have AYCE in Ireland. 

 

I think it's stupid they don't make it explicit.

 

And I think it's stupid that they're not responding directly to the question. The 2 staff responses were "read about it here" (which is what I was asking for clarification on, not directions to) and a parroted response that doesn't explicitly say what happens in either direction.

 

Legend
Posts: 1,460

Re: The new 2 gig data - is it used first?

They are changing the text of the terms and conditions to suit the new eu legislation for data roaming.
Basically in Ireland if you topup by 20e every 28 days you have 60GB and outside of Ireland you have 2 or 5GB.

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Legend
Posts: 1,460

Re: The new 2 gig data - is it used first?

It's easier to think of them as separate allowances

Posted From Sony E5823
Guide
Posts: 81

Re: The new 2 gig data - is it used first?

I just got a text aaying the allowance is now 5GB outside of Ireland. The charge per MB out of bundle has also dropped to 0.0092c
Posted From Nokia Lumia 930
Legend
Posts: 1,460

Re: The new 2 gig data - is it used first?

Yeah the terms changed yesterday but the main three webpage isn't updated yet

Posted From Sony E5823
Moderator
Posts: 143

Re: The new 2 gig data - is it used first?

Hi guys, all the info is available at the link provided in the text you received 👍 If you’ve any further questions, here’s how to get in touch👉 https://goo.gl/JQBBMe

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Accepted by topic author Adder
‎22-05-2017 06:29 PM
Leader
Posts: 194

Re: The new 2 gig data - is it used first?

And It is most welcome in all Fairness.

 

Unfortunately we do not have much to praise Three for but this seems to be fair.

 

 

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