on 28-04-2017 06:21 PM
yeah you are prob right Steve I have proof from the usage report that the credit was just whipped from my balance I one go so aside from them being slow to refund they should compensate alot of people including myself could not make calls or send texts but I'm sure that will not happen
on 28-04-2017 06:37 PM
on 02-05-2017 12:35 PM
it's been a week now but i was only refunded by my last top up? what happened to my unused credits before the top up?
on 02-05-2017 12:45 PM
on 02-05-2017 12:53 PM
+1 on this I have the exact same problem. Come on three why is there no response over this issue? When do we get or credit back ???
on 02-05-2017 01:07 PM
on 02-05-2017 01:49 PM
Ahhh Give them a chance its only DAY 5 since this happened..........................................The Tech Team are "looking into it"
Does that make you feel all warm inside ?????????????????????????????????????????
on 02-05-2017 02:03 PM
on 02-05-2017 02:12 PM
3rd time contacting them about the issue but it's still the same. No changes. On 3 different chats "they're working to resolve the issue". When asked why my credit disappeared, they've no answer.
on 02-05-2017 02:17 PM
on 02-05-2017 02:56 PM
02-05-2017 05:00 PM - edited 02-05-2017 09:58 PM
I can't help but notice that this issue still hasn't been resolved. Just in case it's not completely clear, no-one is going to accept these charges and/or the loss of cash credits.
Also, unless there's at least compelling evidence that this is in fact being sorted by the end of the week, not only will I consider a formal complaint, I will be looking for a new service provider. This situation is completely intolerable, and no kind of consumer should have to put up with it.
on 02-05-2017 05:59 PM
I have to say its really annoying they way the mods are completely ignoring this thread its not fair at all. Come on three we deserve some kind of response as to why we are being ignored........AS WELL AS OUR MONEY BACK
on 02-05-2017 06:36 PM
on 03-05-2017 08:28 AM
Cant say I have had any issues with signal quality this year. i was spun some load of bull in the store when I went in last month to quiz them about the contract change and was told that the bundles were cut from 30 days to 28 days for our benefit I asked her to explain and she said that they cut it so it would be easer for the customer to keep track of their top ups she said that 28 days is exactly 4 weeks its easier to manage. I said if thats three trying to help the customer than they shouldn't have bothered
on 03-05-2017 09:58 AM
I will try and call into the shop today and see if I can get answers to this face to face. it seems likely that the mods on here were told to ignore this whole thread and just hope it will all just blow over. I will post back with my findings I won't be letting this go