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Online Top Up Problem

Scout
Hi, I topped up using my Bank Of Ireland mobile banking app a few hours ago. The money has been taken out of my bank account however I didn’t get my top up. I think I might have put down a digit wrong for my phone number. Would I be able to get some help with the matter?
Posted From Apple iPhone

Chosen Solution

Re: Online Top Up Problem

3 Moderator

Glad to hear it Aaron 👌 Have a great day! 

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Re: Online Top Up Problem

3 Moderator

Hey @Aaron 👋 Can you send a PM with your mobile number, address, date of birth and I'll certainly check this out for you? Mairéad 😊

Re: Online Top Up Problem

Scout
I paid $ 20 a month for upload but I do not have a chance to get sms
Posted From Samsung SM-G935F

Re: Online Top Up Problem

Scout
Sorry 20€
Posted From Samsung SM-G935F

Re: Online Top Up Problem

3 Moderator

Hi KHT,

 

Can you give me a little more info here please? Are you not able to send text messages? 

Re: Online Top Up Problem

Scout
Sorry for the late reply. For some bizarre reason I didn’t get my credit for almost 12 hours after topping up. It’s sorted now though, however it just took a very long time. 👍🏼
Posted From Apple iPhone

Re: Online Top Up Problem

3 Moderator

Glad to hear it Aaron 👌 Have a great day! 

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