Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.

Reply

Not receiving certain text messages

New Member
Posts: 3

Hello,

 

I recently moved to Ireland and at first tried iD Mobile (prepay); but due to the fact that I could not receive certain text messages, I decided to switch to Three instead (never had issues with Three in the UK), I did carry over my number if that matters.

 

Unfortunately the problem seems to persist:

 

I can't seem to receive text messages from 'automated' systems;

i.e. 2-factor authentication systems on Whatsapp, Steam, Microsoft, LastPass, etc. Even the Hailo app confirmation text did not come through.

 

Certain services provide the offer to receive a call instead, which does work, but the others I simply can't seem to use with this sim card.

I do receive texts from normal people (both in Ireland and abroad).

 

I have 2 sim cards in my phone (one UK, one from here) and I'm having to resort to using my UK number (which I want to get rid of eventually) to register on these services.

 

Is this a general issue (i.e. those systems aren't compatible with Irish numbers) or is it specific to me?

 

I hope you can assist.

 

Regards,

 

Adrian

 

Phones tried on:

OnePlus 2

OnePlus 3

MotoG 3rd Gen.

Re: Not receiving certain text messages

3 Moderator
Posts: 644

Hi AdrianK, can you PM us your number, name, full address and DOB, I'll check this out further. 

Re: Not receiving certain text messages

New Member
Posts: 3
Sent, thanks!

Re: Not receiving certain text messages

3 Staff
Posts: 926

Re: Not receiving certain text messages

New Member
Posts: 3

OK ... this is becoming weird.

 

I went to the Three store, they told me to contact support.

I contacted support, it was escalated, they wanted to know the 'shortcodes' for Bank of Ireland (my main issue as I can't set up payees without working text messages!), which are 50365 & 50365 and then support tells me they 'don't have an agreement with those shortcodes'...

 

Which is of course absolute [censored] because my friend has Three and Bank of Ireland and he's receiving texts fine. 

So now I still can't receive text messages from my Bank (or many automated systems) and I'll have to swap provider.

 

All this trouble to be fobbed off by support :/ not impressed.

Re: Not receiving certain text messages

3 Moderator
Posts: 644

Hi AdrianK, pop us a PM with your account details and I'll follow up on this for you? 

Re: Not receiving certain text messages

New Member
Posts: 4

I'm in the same boat.  I was recieving certain automated texts up until November (eg Bank with auth codes, waste service provider with reminders to put bins out etc...), now nothing is being delivered.  Can you help?

Re: Not receiving certain text messages

Vik
New Member
Posts: 1
I can't send a text I don't think I can receive them either. Tried turning phone off took battery out need help like NOW!!!
Posted From Motorola XT1700

Re: Not receiving certain text messages

3 Moderator
Posts: 280

@mcleixlip Could you send me on your number, address and date of birth in a private message and I'll check this out for you? 

Re: Not receiving certain text messages

3 Moderator
Posts: 949

Hi Vik, what type of phone are you using? Are you still unable to send and receive texts? Are you able to make calls and use the internet? 

Re: Not receiving certain text messages

New Member
Posts: 4

Hi Three_Stephen.

 

Did not work.  Only found out this morning that I am not receiving ANY texts.  (is sending ok).

 

Calls (in and out) are fine.  Data is fine. 

 

Please help.

Re: Not receiving certain text messages

3 Staff
Posts: 352

@mcleixlip can you PM your number, address and DOB so our tech team can look into this please?

Re: Not receiving certain text messages

New Member
Posts: 4

SOLUTION:  It's messenger.  Do not let it manage sms messages.  It only manages to stop them from being delivered.

Haven't found your answer? Start a new topic or
Search the Community
Showing results for 
Search instead for 
Do you mean 
Top Liked Authors
Hot Topics
How to turn off the Adult Content Filter
Three.ie is currently unavailable

Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.