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Lookout
Posts: 3

Not receiving certain text messages

Hello,

 

I recently moved to Ireland and at first tried iD Mobile (prepay); but due to the fact that I could not receive certain text messages, I decided to switch to Three instead (never had issues with Three in the UK), I did carry over my number if that matters.

 

Unfortunately the problem seems to persist:

 

I can't seem to receive text messages from 'automated' systems;

i.e. 2-factor authentication systems on Whatsapp, Steam, Microsoft, LastPass, etc. Even the Hailo app confirmation text did not come through.

 

Certain services provide the offer to receive a call instead, which does work, but the others I simply can't seem to use with this sim card.

I do receive texts from normal people (both in Ireland and abroad).

 

I have 2 sim cards in my phone (one UK, one from here) and I'm having to resort to using my UK number (which I want to get rid of eventually) to register on these services.

 

Is this a general issue (i.e. those systems aren't compatible with Irish numbers) or is it specific to me?

 

I hope you can assist.

 

Regards,

 

Adrian

 

Phones tried on:

OnePlus 2

OnePlus 3

MotoG 3rd Gen.

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Posts: 510

Re: Not receiving certain text messages

Hi AdrianK, can you PM us your number, name, full address and DOB, I'll check this out further. 

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Lookout
Posts: 3

Re: Not receiving certain text messages

Sent, thanks!
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Re: Not receiving certain text messages

Just replied to your PM @AdrianK

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Lookout
Posts: 3

Re: Not receiving certain text messages

OK ... this is becoming weird.

 

I went to the Three store, they told me to contact support.

I contacted support, it was escalated, they wanted to know the 'shortcodes' for Bank of Ireland (my main issue as I can't set up payees without working text messages!), which are 50365 & 50365 and then support tells me they 'don't have an agreement with those shortcodes'...

 

Which is of course absolute [censored] because my friend has Three and Bank of Ireland and he's receiving texts fine. 

So now I still can't receive text messages from my Bank (or many automated systems) and I'll have to swap provider.

 

All this trouble to be fobbed off by support :/ not impressed.

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Posts: 510

Re: Not receiving certain text messages

Hi AdrianK, pop us a PM with your account details and I'll follow up on this for you? 

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Lookout
Posts: 4

Re: Not receiving certain text messages

I'm in the same boat.  I was recieving certain automated texts up until November (eg Bank with auth codes, waste service provider with reminders to put bins out etc...), now nothing is being delivered.  Can you help?

Scout
Posts: 1

Re: Not receiving certain text messages

I can't send a text I don't think I can receive them either. Tried turning phone off took battery out need help like NOW!!!
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Posts: 127

Re: Not receiving certain text messages

@mcleixlip Could you send me on your number, address and date of birth in a private message and I'll check this out for you? 

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Posts: 733

Re: Not receiving certain text messages

Hi Vik, what type of phone are you using? Are you still unable to send and receive texts? Are you able to make calls and use the internet? 

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Posts: 4

Re: Not receiving certain text messages

Hi Three_Stephen.

 

Did not work.  Only found out this morning that I am not receiving ANY texts.  (is sending ok).

 

Calls (in and out) are fine.  Data is fine. 

 

Please help.

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Posts: 256

Re: Not receiving certain text messages

@mcleixlip can you PM your number, address and DOB so our tech team can look into this please?

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Lookout
Posts: 4

Re: Not receiving certain text messages

SOLUTION:  It's messenger.  Do not let it manage sms messages.  It only manages to stop them from being delivered.