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Re: My3 app not working

New Member
Posts: 91
replied to your pm

Re: My3 app not working

Leader
Posts: 169
I tried the app on 3 different phones. Still won't works. This is BS. The app is completely broke....😓😓
Posted From HTC M8

Re: My3 app not working

3 Moderator
Posts: 146

Hi TetraxSonic 👋 How is this for you this morning? Ashlee 😊

Re: My3 app not working

New Member
Posts: 9
Hi Bob any luck sorting this out it's still broken
Posted From Huawei RIO-L01

Re: My3 app not working

Leader
Posts: 169
@Three_Ashlee It's still not working. This problem has to be on your end, because I tried 3 different phones, and still no luck.
Posted From HTC M8

Re: My3 app not working

New Member
Posts: 91

100% on three's side there is a couple of active threads about this at the mo I did a search 

Re: My3 app not working

3 Moderator
Posts: 466

Hi All, can you PM your account details: number, address and date of birth and I'll be able to look into this? Can you also include a screenshot of the error being received, the make/model of the phone your using and the software version? Rach

Re: My3 app not working

Guide
Posts: 68

Hi Reps, Can I jump on here.  I am experiencing the same problem with My3 app.  The app was working fine until a few days ago but isn't now.  I uninstalled and re-installed the app but it still isn't working.  Is there a fix for this problem?

Re: My3 app not working

3 Moderator
Posts: 966

Hi cwn, what type of phone are you using? Is the phone a Three phone? Did you update the app in the last couple of days? Are you able to access any part of the My3 app? Are you able to log in through the website?

Re: My3 app not working

[ Edited ]
Guide
Posts: 68

Hi Brogan, I am using a Samsung Galaxy S5 phone.  It is a SIM free phone and not supplied bt Three. As I already stated I uninstalled and re-installed the app so the app I am using is the latest from Google Play Store. Yes I can accees parts of the app - see pics below.  I can access my account throught the website. 

 

Screenshot 3 App_1.pngScreenshot 3 App_2.pngScreenshot 3 App_3.png

 

 

 

 

Re: My3 app not working

3 Moderator
Posts: 323

Can you PM your details please @cwn?

Re: My3 app not working

Guide
Posts: 68

Hi Kelly,

PM sent.

Re: My3 app not working

Guide
Posts: 68

Tech guys contacted me on Saturday.  They weren't able to help as the app isn't guaranteed to work with non Three phones. The app worked fine on the phone until recently.  Pretty rubbish app in my opinion.

Posted From Fujitsu M532

Re: My3 app not working

Leader
Posts: 169
Even with a 3 phone, it doesn't work. The problem is on Three's end. It worked fine for me before on non Three phones.
Posted From HTC M8

Re: My3 app not working

New Member
Posts: 91
Agreed I'm using a Three handset and the app has stopped working

Re: My3 app not working

3 Staff
Posts: 926

Re: My3 app not working

Leader
Posts: 169
I'm disappointed in Three...They haven't been able to fix this problem...It adds to the list of problems this network has...😑😑
Posted From HTC M8

Re: My3 app not working

Guide
Posts: 68
Hi Reps, Given that it has been confirmed here that the app isn't working on both There & non Three phones can you please confirm that the problem will be investigated & resolved. The statement for tech support that it is only guaranteed to work on Three phones doesn't really hold true.
Posted From Samsung SM-G900F

Re: My3 app not working

3 Moderator
Posts: 146

Hi Cwn 👋 What issue are you having with the app? Can you send me a PM with your details so I can take a closer look at that for you? Ashlee

Re: My3 app not working

Guide
Posts: 68
Hi Aslee, PM sent. See my earlier posts on here for details of the problem I am experiencing with the 3 app.
Posted From Samsung SM-G900F
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