on 03-06-2017 03:03 AM
on 03-06-2017 11:40 AM
on 03-06-2017 12:16 PM
Hi All, can you PM your account details: number, address and date of birth and I'll be able to look into this? Can you also include a screenshot of the error being received, the make/model of the phone your using and the software version? Rach
on 16-06-2017 07:21 PM
Hi Reps, Can I jump on here. I am experiencing the same problem with My3 app. The app was working fine until a few days ago but isn't now. I uninstalled and re-installed the app but it still isn't working. Is there a fix for this problem?
on 16-06-2017 07:28 PM
Hi cwn, what type of phone are you using? Is the phone a Three phone? Did you update the app in the last couple of days? Are you able to access any part of the My3 app? Are you able to log in through the website?
16-06-2017 09:08 PM - edited 16-06-2017 09:12 PM
Hi Brogan, I am using a Samsung Galaxy S5 phone. It is a SIM free phone and not supplied bt Three. As I already stated I uninstalled and re-installed the app so the app I am using is the latest from Google Play Store. Yes I can accees parts of the app - see pics below. I can access my account throught the website.
on 18-06-2017 06:49 PM
Tech guys contacted me on Saturday. They weren't able to help as the app isn't guaranteed to work with non Three phones. The app worked fine on the phone until recently. Pretty rubbish app in my opinion.
on 18-06-2017 10:03 PM
on 19-06-2017 03:07 PM
on 19-06-2017 03:55 PM
on 19-06-2017 04:09 PM
Hi Cwn 👋 What issue are you having with the app? Can you send me a PM with your details so I can take a closer look at that for you? Ashlee
on 19-06-2017 04:36 PM