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My3 app not working

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New Member
Posts: 91

So today I clicked on the My3 app and it says "this service is not available on this device. Please use your 3 handset to access this service. I have never has issues with the My3 app is it being updated or something? I am able to login from a computer just not the phone app

Re: My3 app not working

Moderator
Posts: 246

Hi there 👋 Could you send me on your number, address and date of birth in a PM and I'll help you out?

Re: My3 app not working

New Member
Posts: 91

great thanks @Three_Stephen pm sent

Re: My3 app not working

Leader
Posts: 142
I have the same problem here. I got my phone directly from 3, and yet it says it's not available on this device. Any thoughts?
Posted From Android 6.0

Re: My3 app not working

Moderator
Posts: 227

Hi TetraxSonic 👋 Are you using the latest version of the app? Can you try deleting and re downloading the app? What type of phone are you using? Can you try clearing your cookies and cache and try logging in again? 

Re: My3 app not working

Leader
Posts: 142
@Three_Stephen I'm using a Galaxy A3 2017, directly from Three. It still won't work, no matter what I do.
Posted From Android 6.0

Re: My3 app not working

Moderator
Posts: 627

Can you PM us your name, address and DOB and a screenshot of the error you're getting and I'll check this out. 

Re: My3 app not working

New Member
Posts: 91
Have sent a pm with screenshot

Re: My3 app not working

New Member
Posts: 9
Was this ever sorted I have the same problem
Posted From Huawei RIO-L01

Re: My3 app not working

Moderator
Posts: 910

Hi Cait, can I get some more info on the issue you're facing there? 

Re: My3 app not working

New Member
Posts: 9
#my 3 app account info is not displaying it's advising not available on my device and to use my 3 device.
Posted From Huawei RIO-L01

Re: My3 app not working

Moderator
Posts: 910

What browser are you using there for this @Cait? Can you clear the cache and cookies on it and try it again?

Re: My3 app not working

New Member
Posts: 9
It's the app on my phone i have uninstalled app and still getting error
Posted From Huawei RIO-L01

Re: My3 app not working

Moderator
Posts: 94

Can you access the site using your browser? Are there any updates waiting for the app in the app store? 

Re: My3 app not working

New Member
Posts: 9
I can access it on three website it's just the app. No i have no updates to do
Posted From Huawei RIO-L01

Re: My3 app not working

New Member
Posts: 91

Im still having the same issue they said there is works going on and to check my3 from the website. not sure if they put me on the long finger or not but I think so I got the whole check browser clear cache uninstall the app. so I think it was a fob off. The app is at fault not anything else they don't seem to be fixing it if they were it surely would have been written here 

Re: My3 app not working

Moderator
Posts: 910

@Cait, @stevo-dtm, Can you both PM me your details and I'll check this out more for you? 

Re: My3 app not working

New Member
Posts: 9
Pm sent
Posted From Huawei RIO-L01

Re: My3 app not working

New Member
Posts: 91

PM sent 

Re: My3 app not working

Moderator
Posts: 910
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