on 19-06-2017 06:33 PM
19-06-2017 07:04 PM - edited 19-06-2017 07:16 PM
No, but there are two persons on this thread who are using Three phones and are having problems with the app. Also, I can't see anything in the SIM only T&C's about the app not working on non Three phones. Odd or what?
on 20-06-2017 09:31 AM
Hi Karen, Thanks for your PM "Every case would be different here. If you need anything else please don't hesitate to come back to us here". I take it from your response that Three have no interest is solving the problem with the My3 App for SIM only users. Very disappointing from a customers perspective.
on 20-06-2017 02:36 PM
on 15-07-2017 10:14 PM
on 16-07-2017 01:42 PM
Hi Lauramajella25, what type of phone are you using? Are you able to access your My3 through the website?
on 16-07-2017 01:44 PM
Hi Aidomoss, what type of phone are you using? Are you able to access your My3 account through the website? Can you PM me your number, name, address and date of birth, please? I'll check it out.
on 26-07-2017 09:32 AM
on 26-07-2017 10:49 AM
Hi @spookee, Can you PM me your full name, number, address and date of birth so I can check your account for this?
on 27-07-2017 04:21 PM - last edited on 27-07-2017 04:28 PM by Three_Joolz
FERGUS LAWLESS. .
Edit: Removed personal info.
on 27-07-2017 04:28 PM
I'll need you to private message this info, we can't accept this publicly. Go to the private message tab under this thread.
on 12-08-2017 08:17 PM
App still not functioning. 'Use your 3 device.....blah, blah, blah' Reported this to Three early July. Did all the necessary, cleared cache, cleared data, uninstalled, reinstalled. Sent screenshots to some guy from the app developers (I think). My A5 2017 is a Three device & the app worked fine on my old HTC ONE & I can login via the web version in Chrome for mobile. It's patently obvious that Samsung A 2017 models have issues with the app going by earlier posts. Me thinks an app overhaul might be needed.
PS: Android Nougat upgrade now rolling out for the Samsung 2017 A series in Russia, how long before it's released in Ireland?
on 13-08-2017 11:19 AM
Hi Gunner, I'd like our tech team to look at this for you and follow up with you. Can you PM your number, name, address and date of birth so i can arrange that? We've no info on the update as of yet but we'll let you know when it's available with us.
on 15-08-2017 02:55 PM
Hi My 3 App is not working, telling me I'm not connected to Three when wifi is turned off and the handset shows I'm connected
on 15-08-2017 03:09 PM
Hi there 👋 Could you send me on your full name, number, address and date of birth and I'll check this out for you?
on 15-08-2017 05:51 PM
I also have an ongoing problem with the Three app not working. Three keep saying that the app is not guaranteed to work on a non Three phone and that is the reason why I am experiencing the proble.
Today I visited a Three store and discussed the matter with an assistant. The assistant stated that he hadn't experienced a problem with the app on his Three supplied phone. He then proceeded to show me. Guess what, the app didn't work on his Three supplied phone either! A second assistant overheard our discussion and interjected with the statement that she is fed up of contacting Three Support about the problem with the app.
At least I have satisfied myself that the fact that the app isn't working on my phone is nothing to do with my phone being a non Three phone.