Showing results for 
Search instead for 
Do you mean 
Reply

Mobile Broadband

Navigator

I have a Mobile Broadband contract with a maximum allowance of 20480MB per month. I can never go over this allowance, as the service is disconnected if this ever happens.

 

On my last 2 bills it states that I exceeded this allowance & have also been charged double for it.

 

My connection is constantly going off, & when I ring customer service, I am told I have used my allowance, which is not possible.

 

I am a pensioner & live on my own, so no-one else in my household has access to my broadband.

 

Could someone please look into this please & try & give an explanation as to why this is happening?

 

 

 

 

 

 

Re: Mobile Broadband

3 Moderator

Hey @Keef 👋 Can you send a private message with your broadband number, full name, address, date of birth and I'll certainly look into this for you? Mairéad

Re: Mobile Broadband

Legend

How many devices are connected to the internet?

What are the devices?

Do you use streaming video services like Netflix and Youtube?

Re: Mobile Broadband

Navigator

I only have my laptop connected to broadband.

 

I do not do any live streaming whatsoever, but will occasionally view a few clips off Youtube. But that would be 'minutes'. I do not even have a Smart tv.

Re: Mobile Broadband

Legend

Ok, I would suggest that you setup the wifi connection on your laptop as a metered connection

 

i.e. 

https://support.microsoft.com/en-ca/help/4028458/windows-metered-connections-in-windows-10

Re: Mobile Broadband

Navigator

Thank you, but this does not explain why so much data has been used & my billing query.

Re: Mobile Broadband

Legend
Your laptop could have downloaded a windows update a few times, a backup over the cloud could have been going on.
You could have been syncing a load of things.
Setting up a metered network might help reduce that data

Posted From Android 2.0

Re: Mobile Broadband

Navigator

My laptop is not set for automatic updates  (my Daughter does that when needed at her home) & I do not have anything in my home that can be synced! I also never back up my laptop to anything other then an external hard-drive, again my Daughter does this on the very rare occasion,  & as you know, this can be done without the broadband.

 

Since I started with Three.ie, my monthly payments have been consistently €27.99 a month. Also that if I ever exceeded my data quota the broadband would be cut off until they received the next months payment. 

 

However, this arrangement somehow changed. Maybe you could tell me why & when this contract changed? And if at all possible, send me a copy of the current contract.

Re: Mobile Broadband

3 Staff

Hi Keef, can you send me a PM with your number, name, address and date of birth, please? I'll look into this.

 

 

Re: Mobile Broadband

Legend
Your right it does sound like something is up with the billing.
Might be no harm to install a traffic monitoring software on your pc

Posted From Android 2.0