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Low balance auto topup

Explorer

Hi, the low balance auto top has not executed this morning when my balance dropped below €5 - is this related to my3 website being unavailable.

Thanks

M

Re: Low balance auto topup

3 Staff

Cheers for getting in touch. Can I check if this applied for you at all yesterday? 

Re: Low balance auto topup

Anonymous

My low Balance Top Up has failed to fire for the last 3 months and each time I'm having to manually top up after suddenly my texts stop sending.

 

I have verified a low balance top up is in place for both my wife's phone and my own, and I have even recreated the low balance top up jobs, and the same problem occurs for her as well.

 

Can someone please let us know when we can expect this issue to be resolved?

Re: Low balance auto topup

Explorer

No it didn't update,

 

I gave it two hours ,at zero balance, after I posted and top up manually at 14:30

 

M

Re: Low balance auto topup

3 Staff

Can you both PM your numbers and I'll check to see what's happened here? 

Re: Low balance auto topup

3 Community Manager

Did this get sorted for you @Macronot

Re: Low balance auto topup

Explorer

Hi there,

The low balance auto top has not fire again. Can you please have a look?

 

Thanks

Ken

Highlighted

Re: Low balance auto topup

Explorer

Payment address was incorrect in the Account Managament section.

 

Suggest that a link/Note should be added the payment cards page.

Re: Low balance auto topup

3 Staff

I definitely understand where you're coming from with this and appreciate your feedback on it. I've this feedback passed on to the team here to take on board.