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Just robbed by 3?

Navigator

Have 20 euor data plan, it should be up in the next 2-3 days but just had 17.65 taken from my balance for data use and now my 4g also doesn't work. worked fine yesterday. Am I not still withing the top up period of last top up? Thaks.


Chosen Solution

Re: Just robbed by 3?

3 Moderator

Hi bergstrom, can you DM us your number, name, address and DOB? I'll check this out for you. 

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Re: Just robbed by 3?

3 Moderator

Hi bergstrom, can you DM us your number, name, address and DOB? I'll check this out for you. 

Re: Just robbed by 3?

Navigator

done


Three_Julie_D wrote:

Hi bergstrom, can you DM us your number, name, address and DOB? I'll check this out for you. 


 

Highlighted

Re: Just robbed by 3?

Legend

When did you last top-up?

You need to top-up every 28 days now

Re: Just robbed by 3?

Navigator

yeahi calculated 30, not 28, but i've now been robbed an extra 20 euro in 2 hours? they are looking into it.

Re: Just robbed by 3?

Navigator

Hmm, just got the usage report, but man, there's no warning text or anything, i just got  2 texts saying i was being robbed of 6 euro, then 11 euro and then the final 20 euro was a silent robbery, no text at all. I really think that  should be credited back.

Re: Just robbed by 3?

3 Moderator

I would recommend setting a reminder on your phone to remember what date to top up as any usage after your plan has expired will be taken from your credit.

Re: Just robbed by 3?

Navigator

The weird thing about the robbery of the last 20 was that I couldn't get 4g on my phone at all.

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