Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.

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Accepted Solution

I Topped up the wrong number

Scout
Posts: 2
Hi,

I topped up my phone by €20 online this morning but entered 1 number wrong. Is there any way of getting it back?

Thanks,
Laura
Posted From Apple iPhone

Chosen Solution

Re: I Topped up the wrong number

Solution
Accepted by topic author Laura2406
‎16-06-2017 04:53 PM
3 Moderator
Posts: 949

Hi Laura2406, once credit has been applied to a number, it's non refundable or transferable. Can you send me a PM with your number, name, address and date of birth, please plus the number you topped up in error? I'll look into this. 

View solution in original post


All Replies To This Topic

Re: I Topped up the wrong number

Solution
Accepted by topic author Laura2406
‎16-06-2017 04:53 PM
3 Moderator
Posts: 949

Hi Laura2406, once credit has been applied to a number, it's non refundable or transferable. Can you send me a PM with your number, name, address and date of birth, please plus the number you topped up in error? I'll look into this. 

Highlighted

Re: I Topped up the wrong number

Scout
Posts: 2
Thanks, will do.
Posted From Apple iPhone

Re: I Topped up the wrong number

3 Moderator
Posts: 271
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Three.ie is currently unavailable

Three.ie is currently unavailable

Three services are currently undergoing scheduled maintenance and will be unavailable from 00:00 AM on Tuesday ,26th September, 2017 untill 04:00 AM on Tuesday 26th September, 2017. While the upgrades are taking place during the evening / night to ensure as little disruption as possible, we nonetheless apologise for any inconvenience caused. We'll be up and running again shortly.


What do I do now?

I want to pay a bill

Why not use our freephone number 1913 and choose the option for billing and payments

I need to check whether I am due an upgrade

Dial 1913 and follow the option for upgrades

Where can I request a PUK code

It's 1913 and follow the option for technical support

Prepay customer?

I want to get my prepay balance

Prepay customers can check their balance by dialling 1745 and the call button

I need to buy/top up my credit

If you have a top up voucher you can apply it by calling 1744

Other queries

If you have an urgent query, please contact our team on Facebook, Twitter, or Boards.ie.This will be available until 10PM this evening.