on 24-05-2017 04:34 PM
I have topped up my account yesterday with €20, and got messages saying that I can use 3GB free of charge while roaming in the EU, but some parts of the website still say that I will be charged. My dashboard seems to indicate that it should be free.
So I would like to double check that it is indeed the case that I get the 3GB free data allowance while roaming in the EU (pre-pay), and that I won't get charged for it.
on 25-05-2017 01:03 PM
@Three_Bob, I am on prepay, I don't think I have a "plan". But every time I top-up 20EUR I get the month of unlimited internet and texts.
on 27-05-2017 11:37 AM
I have a similar problem. I topped by 20 euro. Now I'm outside of Ireland, within the EU. I didn't get any free data, regardless of the new 5gb. I've been charged over 16 euro for using my data and I shouldn't have. Can you help me out?
on 27-05-2017 12:23 PM
on 27-05-2017 01:16 PM
on 27-05-2017 03:48 PM - last edited on 27-05-2017 05:11 PM by Three_Julie_D
Hi did you receive my details? If not here they are again
removing personal info**
on 30-05-2017 11:05 AM
Same thing here. I checked my account in Dublin on May 29th and I still had my full allowance following by 20 euro top up. I traveled to Germany and I received a message notification saying that I could use up to 5GB of data for free. Now I've seen that all my credit (about 31 euro) is gone for roaming charges.
This does not seem right, and now I'm abroad without any credit on my phone!!
on 30-05-2017 06:39 PM
No I toped up earlier, but this wasn't very clear form the message I received when I landed. There was no mention of any date in the message.
on 30-05-2017 06:52 PM
on 30-05-2017 07:11 PM
on 30-05-2017 07:41 PM