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Scout
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Disappearing credit while roaming

Please help.

I'm in the UK for what started as an illness in the family and has turned into funeral arrangements. On the night of the 15th of May I had ~€27 credit and at 6am I had 0 credit and a text saying I'd spent €420 on data roaming. I've been variously told that it'll be sorted by the evening of the 16th and here's €5 credit to tide me over; that 3 are working on it at the 'back end' and the particular person I was talking to couldn't help; that I have to top up again as the 'old contract' ran out on the 15th; and that I could only solve this by calling 1913 (try that from abroad with no credit).

I'm having a nightmare week and 3 are completely failing me. I can't stay indoors all day on WiFi and it takes forever for anyone to answer a chat, a conversation is impossible. Then when I reconnect it's a new agent and I have to start all over again. 😠
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Re: Disappearing credit while roaming

Hi RedM, I'm sorry to hear about your loss. Can you PM your name, number, address and date of birth please and I'll help you with this? Rachel 

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Scout
Posts: 2

Re: Disappearing credit while roaming

All sorted, thank you very much Rachel
Posted From Samsung SM-G903F