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Deezer

New Member
Posts: 9
I'm trying to organize my payment for deezer premium plus through 3 but when i go to do it it wont let me because it says that my phone number is used on another account. i deleted the account and tried again but it still won't work for me. why? I got in contact with Deezer but they told me that they couldn't do anything and to contact you
Posted From Apple iPhone

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Re: Deezer

Solution
Accepted by topic author Deirdrenic
‎03-07-2017 05:25 PM
3 Moderator
Posts: 143

This offer is only available for you mobile number once I'm afraid. Once you miss a payment via credit on your number it can not be availed of again on this number. 

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Re: Deezer

3 Staff
Posts: 926

Hi @Deirdrenic, Just to double-check have you ever had another Deezer account on this number? Also, have you received this message before this?

Re: Deezer

New Member
Posts: 9
Yes I have but a few days ago it told me that my trial had expired and changed to free even though the free trial had ended a few weeks before hand and I had been paying through my credit

Re: Deezer

3 Moderator
Posts: 303

Have you deleted your old account, or cancelled the subscription? 

Re: Deezer

New Member
Posts: 9
I have deleted the other account
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Re: Deezer

3 Moderator
Posts: 321

Can you send me a screenshot of the error message your getting please? 

Re: Deezer

New Member
Posts: 9

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Posted From Apple iPhone

Re: Deezer

3 Moderator
Posts: 143

Do you know if you missed any payments from your credit recently @Deirdrenic

Re: Deezer

New Member
Posts: 9
On my old account yes I did , then I deleted the account so I could get it again on another account

Re: Deezer

Solution
Accepted by topic author Deirdrenic
‎03-07-2017 05:25 PM
3 Moderator
Posts: 143

This offer is only available for you mobile number once I'm afraid. Once you miss a payment via credit on your number it can not be availed of again on this number. 

Re: Deezer

New Member
Posts: 9
Okay thank you
Posted From Apple iPhone

Re: Deezer

3 Moderator
Posts: 143

No worries at all. Pop back to us here if you need anything else. Otherwise, have a lovely evening. 

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