on 21-11-2016 01:07 PM
I subscribed to Deezer through Three back in August. I got the 3 month free trial and it's been great.
Last week however, when the free trial expired the app has stop working.
I originally set it up so the charge would be deducted from my credit balance, and this is what I want it to do but I haven't been charged and the app is asking me to subscribe. But when it does it only gives me the option to pay with card, which I don't want to do.
Does anyone know how I get my deezer account back up and running and just deducting from my prepaid Three account?
on 22-11-2016 02:30 PM
Hi there, yes I can still sign in. But it says I only have a free subscription, prompts me to subscribe to paid (which I did in August) but only offers me credit card payment. I don't want another credit card payment. I just want it to be deducted from my call credit.
Can you help with this?
on 22-11-2016 02:49 PM
Can you PM me your details @lynchandy so I can check this out more for you? Send me on a screenshot of what you're looking at after you sign in as well.
on 12-02-2017 01:41 AM
on 13-02-2017 10:54 AM
Hi James, can you log into your Deezer account and choose a different payment method or select Deezer help/contact section? Rachel
on 02-03-2017 09:22 AM
Hey Eoin 👋 Can you send on a private message with your mobile number, address and date of birth? I'll certainly check this out for you 💪 Mairéad
on 04-03-2017 06:28 PM
Hi, same problem except I missed a payment and now my only sign up option is with cards and not operator billing, please help!
on 05-03-2017 12:58 PM
Hi Guys, you will have to contact Deezer directly to have the account payment options updated 👍
on 13-03-2017 12:34 PM
on 13-03-2017 12:39 PM
Once you cancelled your original free trial account or if you missed a payment you will be reverted to the regular Deezer subscription. You can contact Deezer to update your payment options.
on 23-03-2017 11:24 AM
on 24-03-2017 11:33 AM
Heys guys, unfortunately when you miss a payment you'll have to sign up to Deezer on a new account and you wouldn't be able to pay for it with your credit. Karen
on 25-03-2017 11:21 AM
You can still sign up to Deezer on a new account. If I can help you with anything else you can come back to us here.