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Explorer
Posts: 14
Accepted Solution

Data

Hi I'm just wondering if ye might know what's wrong with my data, I am always in a 4g area and a few friends are with ye as well and have 4g but I only get H and occasionally H+ but even then the connection is very slow so most of my apps don't connect while on data. I had a similar issue a few months ago when I joined ye but that was just because I hadn't set it up properly.
Thank you in advance.
Posted From Samsung SM-G920F
Moderator
Posts: 122

Re: Data

Hi there Cianc990. Whereabouts is this happening for you?

Explorer
Posts: 14

Re: Data

I mostly use the data at work so it would be around Blackpool Shopping centre and Washington street in Cork city.
Posted From Samsung SM-G920F
Moderator
Posts: 424

Re: Data

@Cianc990 Do you have 4G selected in your network settings? What type of phone are you using? Rachel 

Explorer
Posts: 14

Re: Data

I've never noticed this before but it only has the option for LTE/3G/2G 3G/2G 3G only 2G only. It's a galaxy s6 so it should be able to use 4G?
Posted From Samsung SM-G920F
Moderator
Posts: 424

Re: Data

LTE is another name for 4G. Is that the option you have selected?

Explorer
Posts: 14

Re: Data

Ya that's the one that's selected
Posted From Samsung SM-G920F
Moderator
Posts: 737

Re: Data

Can you try your SIM in another phone and let me know how it goes there for you? 

Explorer
Posts: 14

Re: Data

I only have an iPhone 4s spare so the 4g wouldn't work in that but I'll try to borrow a friends phone later
Posted From Samsung SM-G920F
Moderator
Posts: 757

Re: Data

Can you get back to us here and let us know how you get on? This will help determine if this is linked with the phone or SIM. 

Explorer
Posts: 14

Re: Data

Ya I'll let ye know as soon as I can. I am at work now so it would be after 7pm.
Posted From Samsung SM-G920F
Moderator
Posts: 757

Re: Data

We're here from 9am to 8pm Mon to Fri and 10am to 6pm Sat and Sun. 

Explorer
Posts: 14

Re: Data

Hey sorry for the delay. My friends that are with ye are usually in the bar I work in but they haven't showed up yet this week so I can't get a phone that would take a 3 sim. Would it work if I just got a new 3 sim and put €5 credit on it to see if the 4g turns on?
Posted From Samsung SM-G920F
Solution
Accepted by Three_Sheena (Community Manager)
β€Ž09-03-2017 04:31 PM
Moderator
Posts: 143

Re: Data

You can get a replacement SIM in one of our stores, free of charge πŸ‘

Explorer
Posts: 14

Re: Data

I'm in work now so can't get into town to go to a three store but I can get one in carphone warehouse. I'll let ye know if it works or not. If the issue is the phone itself, what would I need to do?
Posted From Samsung SM-G920F
Moderator
Posts: 263

Re: Data

Perfect Cian, it's the phone at fault, you'll need to send it for repair πŸ‘

Highlighted
Explorer
Posts: 14

Re: Data

Sim just activated a few minutes ago and so far it's staying on 4g 😁 thank you 😁
Posted From Samsung SM-G920F
Moderator
Posts: 122

Re: Data

Great to hear @Cianc990. If you need anything else just pop back to us here.

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