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Explorer
Posts: 14
Accepted Solution

Data

Hi I'm just wondering if ye might know what's wrong with my data, I am always in a 4g area and a few friends are with ye as well and have 4g but I only get H and occasionally H+ but even then the connection is very slow so most of my apps don't connect while on data. I had a similar issue a few months ago when I joined ye but that was just because I hadn't set it up properly.
Thank you in advance.
Posted From Samsung SM-G920F
Moderator
Posts: 66

Re: Data

Hi there Cianc990. Whereabouts is this happening for you?

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Explorer
Posts: 14

Re: Data

I mostly use the data at work so it would be around Blackpool Shopping centre and Washington street in Cork city.
Posted From Samsung SM-G920F
Moderator
Posts: 342

Re: Data

@Cianc990 Do you have 4G selected in your network settings? What type of phone are you using? Rachel 

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Explorer
Posts: 14

Re: Data

I've never noticed this before but it only has the option for LTE/3G/2G 3G/2G 3G only 2G only. It's a galaxy s6 so it should be able to use 4G?
Posted From Samsung SM-G920F
Moderator
Posts: 342

Re: Data

LTE is another name for 4G. Is that the option you have selected?

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Explorer
Posts: 14

Re: Data

Ya that's the one that's selected
Posted From Samsung SM-G920F
Moderator
Posts: 682

Re: Data

Can you try your SIM in another phone and let me know how it goes there for you? 

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Explorer
Posts: 14

Re: Data

I only have an iPhone 4s spare so the 4g wouldn't work in that but I'll try to borrow a friends phone later
Posted From Samsung SM-G920F
Moderator
Posts: 704

Re: Data

Can you get back to us here and let us know how you get on? This will help determine if this is linked with the phone or SIM. 

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Explorer
Posts: 14

Re: Data

Ya I'll let ye know as soon as I can. I am at work now so it would be after 7pm.
Posted From Samsung SM-G920F
Moderator
Posts: 704

Re: Data

We're here from 9am to 8pm Mon to Fri and 10am to 6pm Sat and Sun. 

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Highlighted
Explorer
Posts: 14

Re: Data

Hey sorry for the delay. My friends that are with ye are usually in the bar I work in but they haven't showed up yet this week so I can't get a phone that would take a 3 sim. Would it work if I just got a new 3 sim and put €5 credit on it to see if the 4g turns on?
Posted From Samsung SM-G920F
Moderator
Posts: 94

Re: Data

You can get a replacement SIM in one of our stores, free of charge 👍

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Explorer
Posts: 14

Re: Data

I'm in work now so can't get into town to go to a three store but I can get one in carphone warehouse. I'll let ye know if it works or not. If the issue is the phone itself, what would I need to do?
Posted From Samsung SM-G920F
Moderator
Posts: 217

Re: Data

Perfect Cian, it's the phone at fault, you'll need to send it for repair 👍

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Explorer
Posts: 14

Re: Data

Sim just activated a few minutes ago and so far it's staying on 4g 😁 thank you 😁
Posted From Samsung SM-G920F
Moderator
Posts: 66

Re: Data

Great to hear @Cianc990. If you need anything else just pop back to us here.

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