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Accepted Solution

Data

New Member
Posts: 14
Hi I'm just wondering if ye might know what's wrong with my data, I am always in a 4g area and a few friends are with ye as well and have 4g but I only get H and occasionally H+ but even then the connection is very slow so most of my apps don't connect while on data. I had a similar issue a few months ago when I joined ye but that was just because I hadn't set it up properly.
Thank you in advance.
Posted From Samsung SM-G920F

Chosen Solution

Re: Data

Solution
Accepted by Three_Sheena (3 Community Manager)
‎09-03-2017 04:31 PM
3 Moderator
Posts: 304

You can get a replacement SIM in one of our stores, free of charge 👍

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All Replies To This Topic

Re: Data

3 Moderator
Posts: 324

Hi there Cianc990. Whereabouts is this happening for you?

Re: Data

New Member
Posts: 14
I mostly use the data at work so it would be around Blackpool Shopping centre and Washington street in Cork city.
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 466

@Cianc990 Do you have 4G selected in your network settings? What type of phone are you using? Rachel 

Re: Data

New Member
Posts: 14
I've never noticed this before but it only has the option for LTE/3G/2G 3G/2G 3G only 2G only. It's a galaxy s6 so it should be able to use 4G?
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 466

LTE is another name for 4G. Is that the option you have selected?

Re: Data

New Member
Posts: 14
Ya that's the one that's selected
Posted From Samsung SM-G920F

Re: Data

3 Staff
Posts: 926

Can you try your SIM in another phone and let me know how it goes there for you? 

Re: Data

New Member
Posts: 14
I only have an iPhone 4s spare so the 4g wouldn't work in that but I'll try to borrow a friends phone later
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 969

Can you get back to us here and let us know how you get on? This will help determine if this is linked with the phone or SIM. 

Highlighted

Re: Data

New Member
Posts: 14
Ya I'll let ye know as soon as I can. I am at work now so it would be after 7pm.
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 969

We're here from 9am to 8pm Mon to Fri and 10am to 6pm Sat and Sun. 

Re: Data

New Member
Posts: 14
Hey sorry for the delay. My friends that are with ye are usually in the bar I work in but they haven't showed up yet this week so I can't get a phone that would take a 3 sim. Would it work if I just got a new 3 sim and put €5 credit on it to see if the 4g turns on?
Posted From Samsung SM-G920F

Re: Data

Solution
Accepted by Three_Sheena (3 Community Manager)
‎09-03-2017 04:31 PM
3 Moderator
Posts: 304

You can get a replacement SIM in one of our stores, free of charge 👍

Re: Data

New Member
Posts: 14
I'm in work now so can't get into town to go to a three store but I can get one in carphone warehouse. I'll let ye know if it works or not. If the issue is the phone itself, what would I need to do?
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 392

Perfect Cian, it's the phone at fault, you'll need to send it for repair 👍

Re: Data

New Member
Posts: 14
Sim just activated a few minutes ago and so far it's staying on 4g 😁 thank you 😁
Posted From Samsung SM-G920F

Re: Data

3 Moderator
Posts: 324

Great to hear @Cianc990. If you need anything else just pop back to us here.

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